4 Shot Microphone Statement

From Kevin Duffy, President of Polk:

To all of our 4 Shot Xbox One gaming headset fans:

Over the last 40 years, Polk has focused on two thingsā€¦ designing great audio products and doing all we can to make sure our customers love those products.

When we heard from some of you that you preferred louder sound from chat on the 4 Shot Xbox One gaming headset, we jumped all over it. You will be pleased to know that there is no technical issue with the actual 4 Shot microphone hardware and testing the 4 Shot with your smartphone will show the mic works great. With that said, we are continuing to work with our partners at Microsoft to improve chat through a flashable software solution.

In an effort to ensure that you can have the ultimate gaming and chat experience right away, we are providing an enhanced mic solution to everyone who has purchased a 4 Shot headset called the POLK CHAT PRO free of charge (we will cover shipping too). This boom mic unit is designed to immediately improve sound quality when chatting with other gamers and friends via the Xbox One. The POLK CHAT PRO will be available for shipping from March 31, 2014.

Thank you for your patience and understanding; please register to receive your free unit of the POLK CHAT PRO microphone. Our customer service team will then ensure delivery to your specified address.

Now get back to sharing and enjoying those heart-pumping, in-game experiences made possible by the amazing Polk sound.

We remain dedicated to providing you an unbelievable gaming experience and will continue to keep you posted on our progress.

Kevin Duffy and the entire Polk Team

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Installing your new polk chat pro

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Customer Service & Tech Support:

9AM-5:30PM EST Mon-Fri
1-800-377-POLK (7655)
FAX: (410) 764-5470
International: +1-410-358-3600

Using the Xbox® adapter

Increases game audio,
decreases chat audio

Increases chat audio,
decreases game audio

Mutes chat and game audio

Increases the master volume

Decreases the master volume