Dead PSW350?

[wjbertrand]

Just noticed tonight that my PSW 350 is completely dead. There is no LED light and no sound. I double checked all the connections, tried all the power switch positions and plugged the unit into several different power outlets. Nothing, nada, zippo. I unscrewed the back panel and the power fuse appears to be intact as well. I removed the fuse from the holder and verified continuity with my ohm meter. I didn't see any loose wires while I was in there either. What could be the throuble?

-Jeff

[pjdami]

Sorry to hear about your problem.

Ken usually chimes in here. If not send him an email at kswauger@polkaudio.com

He is with Polk Customer Service.

Good Luck to you.
Paul

[Kenneth Swauger]

Hello,
There's probably nothing more that you can check, I would imagine something has failed inside the bass amplifier. It would be best to go ahead and remove the amplifier from the cabinet and disconnect the red and black wires that go to the woofer. Then box the amplifier up and send to Polk Audio, 2550 Britannia Blvd., Suite A, San Diego, CA. 92154. Please include a short note giving us your name, address and a copy of your sales receipt.
Regards, Ken

[wjbertrand]

Originally posted by Kenneth Swauger
Hello,
There's probably nothing more that you can check, I would imagine something has failed inside the bass amplifier. It would be best to go ahead and remove the amplifier from the cabinet and disconnect the red and black wires that go to the woofer. Then box the amplifier up and send to Polk Audio, 2550 Britannia Blvd., Suite A, San Diego, CA. 92154. Please include a short note giving us your name, address and a copy of your sales receipt.
Regards, Ken

Thanks Ken, that sounds a lot easier than shipping the whole unit back. I'll try to get it shipped out tomorrow. I think it should still be under the 3-year warrantee since I purchased it in January of 2002. Any idea about the turn around time - got to minimize the withdrawals you know!

[Kenneth Swauger]

Hello,
The service department is very efficient, they usually have things turned around within 24/48 hours of getting them. There should be minimal down time.
Regards, Ken

[wjbertrand]

Yesterday I received my repaired amp back. Unexpectedly, I found that Polk had sent me a new 10" driver as well. That was a surprise. I assumed that the customer service folks think there might have been something wrong with my original driver that perhaps contributed to the amp failure? There was no explanation for including it in the box. I went ahead and installed it, along with the new/repaired amp into the cabinet and I am now whole again. Great service!

[wlrandall]

Originally posted by Kenneth Swauger
The service department is very efficient

That's the understatement of the century in my book...

[Kenneth Swauger]

Hello,
I'm glad your sub-woofer is back in working order.
Take care, Ken