For you IT guys

[Strong Bad]

Here is my monday helpdesk call from hell! This is when you know it's going to be a long one.


Me: Locate the Internet Explorer icon on your desktop, then double click on it to launch an internet webpage.

Him: I'm not on my desktop, I'm on my laptop.



Lord give me strength!



John

[AsSiMiLaTeD]

Most of these are IT related...the tech support calls are great!!

http://www.logixdesigns.com/Personal/MediaStuff.htm

[gregit]

i don't get it......

[nadams]

"Open up My Computer"

"How can I open something on your computer??!"

[steveinaz]

My favorite is this:

IT Pro: What operating system are you running?

Customer: umm, Microsoft Office.

LOL!!!

[BlueMDPicker]

IT Support: Click any key to continue.

User: I don't have a key labeled "any".

[PolkThug]

Originally posted by BlueMDPicker
IT Support: Click any key to continue.

User: I don't have a key labeled "any".

Sadly this actually happens.

I gave customer support for banking software for 4 1/2 years. Let's just say you don't need a college diploma to work in a bank.

[bobman1235]

Originally posted by PolkThug
Let's just say you don't need a college diploma to work in a bank.

I went to college. Based on some of the people I graduated with, a college diploma doesn't convince me of anyone's intelligence. :D

[BlueMDPicker]

Originally posted by PolkThug
Sadly this actually happens.

Yep, I experienced that one personally. I managed a fairly large IT division for years before retirement, and took all the "I can't deal with this #*! moron" calls from the technical staff. My favorite:

User: That tech has me so confused and he won't listen to me.

Me: Okay, go ahead.

User: Who are you calling a *ucking gourd head?!!

Evidentally, the guy was bald, and more than a bit vain about it. I nearly popped a vein choking back the laughter.

[Strong Bad]

When I get helpdesk calls like that, I usually close out the helpdesk ticket with 1 of 3 resolutions.


ID 10 T

PEBCAK

Layer 8 issue



We had a guy interview for a position we eventually filled with someone else. We asked him what kind of PC's he has at home and if he built any from scratch. His answer:

"Yeah, I built my current machine. It's a 486 that I overclocked to 286mhz. I use it for programming."

We knew this WAS NOT our man!

John

[PolkThug]

Sounds like a "seat-to-keyboard interface problem."

RTFM!

[Strong Bad]

Originally posted by PolkThug
Sounds like a "seat-to-keyboard interface problem."

RTFM!


PEBCAK ( Peb Kack) = Problem Exists Between Chair And Keyboard

I love RTFM! That gets used often too.

[AsSiMiLaTeD]

another variation...

PEBKAP - problem exists between keyboard and person

[brettw22]

I had installed a windows PC in a Pharmacy of ours and I was training the tech's how to use it. One old lady was at the computer and I asked her to use the mouse and click on the icon that I pointed to on the screen.

She picked up the mouse off the counter, moved it to the screen, and tried to tap the damn thing on the monitor and I lost it.

Those people DO exist.......sadly.

[cfrizz]

ROFLMAO!!! You were probably talking to William Shatner!:D :D :D

I've had to deal with some of these situations & I'm not even an IT person! I just work with 2 old morons who think computers are evil & go out of their way NOT to learn or retain anything they learn about them!


Originally posted by BlueMDPicker
Yep, I experienced that one personally. I managed a fairly large IT division for years before retirement, and took all the "I can't deal with this #*! moron" calls from the technical staff. My favorite:

User: That tech has me so confused and he won't listen to me.

Me: Okay, go ahead.

User: Who are you calling a *ucking gourd head?!!

Evidentally, the guy was bald, and more than a bit vain about it. I nearly popped a vein choking back the laughter.

[MacLeod]

Originally posted by Polkmaniac
Most of these are IT related...the tech support calls are great!!

http://www.logixdesigns.com/Personal/MediaStuff.htm

Oh my GAWD!!!

You help desk people dont get paid enough!

I just wish they played the operators reaction after the call was ended.

[TheReaper]

Many years ago when I worked at a local hospital. After asking a lady 20 questions and determining that her terminal wasn't powering on. I asked if she had a lamp or something to plug into the outlet to check if it works. Her response: Oh, we don't have any lights, there's a blackout.

[jgido759]

Originally posted by john d. strong


ID 10 T

PEBCAK

Layer 8 issue

John

I've used the first 2 with my users, but what is a "Layer 8 Issue"?

[audiobliss]

What are any of them? I don't follow those....:confused:

[brettw22]

ID 10 T = Idiot

PEBCAK = Problem Exists Betweek Chair and Keyboard (explained above)

I don't know the layer 8 one.

[nadams]

Layer 8 is a user issue :) It comes from the OSI networking model, as explained here- http://www.commsdesign.com/design_corner/OEG20030415S0027?_loopback=1

Layer 8 is one beyond networking.... it's just the user.

ID10T... maybe this will give you a clue- http://ars.userfriendly.org/cartoons/?id=19990211

PEBCAK, as already explained, means Problem Exists Between Chair and Keyboard, which would of course be you, the user. :D

[audiobliss]

ROFL!! Id10t!! haha....ok...I get it, duh.....:rolleyes:...a little slow tonight...