PSW404 Subwoofer won't power on.

[RxMan]

I have a PSW404 Subwoofer. I have never had any problems with it or noticed any strange behavior. While watching a movie the other day, I noticed that I wasn't hearing the normal bass sound. I checked my subwoofer and the power light was off. I tried flipping the switch from on/off/auto. I tried another outlet and also tried another cable from my amp to subwoofer. The little power light does not come on nor do I get any sound from it. The subwoofer does generate heat that is felt on the back heat sink (or whatever it is called). I do not have warranty coverage, but would like to try to have it repaired. I did remove the amplifier from the cabinet to check for any obvious signs of damage. I did not notice anything, but I don't really know what I am looking for. Any advice?

Thanks,

Eric

[RxMan]

After contacting Polk. I directly connected the woofer with speaker cable and it works fine. I also connected the subwoofer directly to a dvd player with an audio CD. With this I get no audio. I can assume that it is a problem on the amp side. The fuse is not blown. It still generates heat, but no power light.

[RuSsMaN]

You should talk to Ken, in Polk customer service, and see what your repair / replace options are. Not that you can't get good info going back and forth on a thread here - just go straight to the man and git 'er done.

Welcome to the forum.

Cheers,
Russ

[RxMan]

I did contact Ken. He helped me with trouble shooting the problem. A replacement part is needed and has already been taken care of!!

Awesome customer support!!