XRT12 Tuner Display is barely visible

[full moon]

I have had the tuner for 16 months and love it. But, about 2 days ago the screen display is hardly visible. I have the brightnes and contrast at max and the screen is about as dark as it would be if I had the levels at their lowest setting....It has sat in the same spot with no moisture or problems. Do you think it sounds like I need the screen repaired....It is like the color of the screen seems to be fading away.. Thanks.. damon

[Kenneth Swauger]

Hello Damon,
Thanks for using the Forum. The first thing to do is to is try unplugging the tuner's AC power cord. Leave the cord unplugged for at least 15 minutes before reconnecting. Hopefully this will restore the display. If not send the tuner to us at Polk Audio, 2550 Britannia Blvd., Suite A, San Diego, CA. 92154. Please include a short note giving us your name and address and a copy of your sales receipt and mention that I asked you to send it in and it would be exchanged at no charge.
Regards, Ken, Polk Audio

[full moon]

Thanks a million, Ken. I unplugged it for about 25 minutes and the screen is still the same. I really appreciate the quick response and your help. I really love this unit and will be sending it in soon. Thanks again for the GREAT customer service. Damon Denoyer.......

[schwarcw]

Polk Customer Service is great! Kudos for Ken!

[full moon]

Ken, I got my new Polk XRT 12.. Thanks alot. Much appreciated!!! Damon

[steveinaz]

Ken rocks.

[Kenneth Swauger]

Hello Full Moon,
I'm glad all's well in XM-Land!
Take care and enjoy. What XM channels do you like?
Regards, Ken

[full moon]

Hi Ken.. My faves are Deep Tracks, Fred, Ethel, 80's, 70's, 60's, Fine Tuning, and baseball. Thanks again...

[Kenneth Swauger]

Hey Full Moon,
Did you get the chance to hear the Bob Dylan show? My wife listens to the "space music", jazz and classical channels.
Ken