XRT12 tuner will not operate

[jbbg]

Hello, I have a one year old XRT12 tuner that no longer will power up, although there appears to be a faint glow on the tuner's screen. It does not respond to the power button or to the remote at all.

Can anyone give me a direction to go with this? Are there any internal fuses, etc that I can check?

This is out of warranty by less than 30 days. I am seriously disappointed. I expected years of service from this unit.

Thanks in advance for any help!

[danger boy]

I am not familar enough with the XRt12 sat tuner.. but Polk Audio customer service is top notch. give them a call or email. and they will help you figure out the problem.

good luck.


Customer Service:
polkcs@polkaudio.com
9am - 6pm, M-F, EST (USA)
800-377-7655 toll free phone
410-764-5470 fax

[Kenneth Swauger]

Hello,
I'm sorry you're having a problem with the tuner. Just send it to Polk Audio, 2550 Britannia Blvd., Suite A, San Diego, CA. 92154. Please include a short note givng us your name and address and indicate that I asked you to send it in to us and that the replacement would be provided at no charge.
Regards, Ken, Polk Audio

[bert26]

Hi Ken,

I am having a very similar issue with the tuner that I was fortunate enough to recieve at PolkFest last year (lights up around power button, but that is all). Is it ok if I send mine back as well?

Thanks in advance -
Chris

[Kenneth Swauger]

Yes, certainly.

[bert26]

Thanks for the swift response Ken.

Sorry for the semi-derail.

[Kenneth Swauger]

No problem!

[faster100]

nope, if you got it free you have to fix it yourself :D




Kidding :)

[AsSiMiLaTeD]

Two tuners that may have an issue

One of them is out of warranty and the other was a freebie giveaway...and Polk is going to just replace both, no questions asked...amazing

That's some kick a$$ customer service!!

I have dealt with several companies in the past that have great CS (I can count those on one hand), but I've yet to run across another company that's on par with Polk in Customer Service.

Oustanding job Polk!

[steveinaz]

There seems to be a problem with the power switches on some of these. My first one went in because it would power-up by itself. When I got the replacement, the power button "felt" more positive switching between on/off.

Polk's customer service was excellent and sent a replacement quickly. Ken ROCKS.

[jbbg]

Wow, thanks for the great and timely response. I will send it in ASAP.

This is top notch customer service!

[Kenneth Swauger]

Sorry you had the problem.
Take care, Ken

[jbbg]

Ken,

I sent the receiver via UPS on 6/30/2006. I have not heard anything or received a replacement yet. Can you give me an update>

Thanks,

John Gibson

[janmike]

Hello,
I'm sorry you're having a problem with the tuner. Just send it to Polk Audio, 2550 Britannia Blvd., Suite A, San Diego, CA. 92154. Please include a short note givng us your name and address and indicate that I asked you to send it in to us and that the replacement would be provided at no charge.
Regards, Ken, Polk Audio


Talk about great customer service. My hat is off to you Ken and the Polk organization.

[Kenneth Swauger]

Hello John,
The replacement tuner was sent out on the 12th via FedEx and, according to the FedEx site, should be delivered to you on the 18th, tomorrow. If you'd like the tracking number just email me at kswauger@polkaudio.com or telephone me at 1-800-377-7655 extension 891.
Take care, Ken

[jbbg]

Thanks Kenneth! I have told everyone I know about your great service!

[Kenneth Swauger]

You're certainly welcome!

[mrbigbluelight]

Wow ! No, "I'm sorry, sir, but our store policy is ..." speech that you come across so often now.

You should have at least made them send a SASE, along with 2 forms of ID, and a copy of last month's water bill. Just because. :)

No kidding, that's nice.