Problem with f/x500

[dthomps]

Hello-
I am having problems with a f/x500 that my son knocked off a wall, and then it fell to the floor. I dont want to replace the entire unit, because it still emits sound from the two tweeters, but the driver dosent seem to function. has anyone had a similar experience, or any advice? I opened the speaker, and it was all intact. thanks for any advice. cheers.

[RuSsMaN]

With a *light and centered* touch, does the midbass driver 'move' at all? I've seen some Polk speakers go through an intense impact, and the copper wound voice-coil move enough off center to stick like glue to the magnet.

If it does move easily, pull it out, and check all internal connections. Worst case, you order a new mid-bass from Polk, assuming the network itself is not damaged.

Cheers,
Rooster

[TroyD]

I would agree with Russ's assesment, It sounds like a frozen voice coil.

BDT

[Kenneth Swauger]

Hello,
No problem, accidents happen. Telephone me at 1-800-377-7655 extension 891, or you can email me at kswauger@polkaudio.com and I can get the replcement driver directly to you. It's easy to exchange.
Regards, Ken Swauger

[jdavy]

Hey let's all thank Ken and the guys at polk. They know customer service. Why whould anybody who knows polk buy anything else?