Need advice

[Keiko]

Hey y'all. I just received a CD that I ordered from amazon. This is supposed to be a SACD but the seller sent me instead a standard redbook version. :mad:

I sent the seller an email and advised him that I had purchased this expecting a SACD. Anyway, this is a first for me on amazon, so can someone please give me a heads-up on how something like this works with amazon? I don't feel like it's my responsibility to pay any shipping charges back to the seller for a refund, or even the costs to mail the CD to me initially. This is the sellers screw up. Any advice from a polkie w/experience like this is appreciated.

Thanks,

K

[Face]

I had something like that happen to me before.

I emailed them and they apologized, issued me a refund, and didn't even ask for the CD back. That's customer service for you.

[petrym]

Make sure your receipt clearly states that you ordered a SADC, then ask them politely to send the proper item and ask if they want the return item, if they do, ask for them to send you a return shipping label.

Amazon is good folks.

[Keiko]

Make sure your receipt clearly states that you ordered a SADC, then ask them politely to send the proper item and ask if they want the return item, if they do, ask for them to send you a return shipping label.

Amazon is good folks.

petrym...There was no receipt inside w/the disc, but it is clearly listed as a SACD with the online order and item description. Also, this was purchased off of amazon but through a private vendor. Not sure if that makes a diff or not. :confused:

[petrym]

The private vendors still have to follow Amazon rules. Have you heard back from the seller yet?

[Keiko]

No, not yet. I followed your suggestion also and asked politely to send correct CD and return shipping label. I'll see what happens in the next day or 2. Thanks.

[danger boy]

go to the park and pick up a big doggie doo doo and mail it to him COD.

[TroyD]

I've had a couple of issues like that and it's always worked out just fine through Amazon.

BDT

[petrym]

Hey Troy,
What's Saturday like so far? ;)
Michael

[Keiko]

Yeah, I'm sure it will all work out. I just got a little annoyed at first. Probably an honest mistake. Just waiting for the merchants response.


go to the park and pick up a big doggie doo doo and mail it to him COD.

LoL db...Don't even have ta leave the house to get that. We're pwned by 4 Pomeranians and a Papillion that's trained to kill. ;)

[Keiko]

All's well. This is the outcome.


Greetings from Amazon.com,

This notice serves as confirmation that we have initiated a refund in the
amount of $10.93 for Order # xxx-xxxxxxx-xxxx from xxxx@mac.com. Here
are the details of your refund(s) related to this order.

Item: Refund for O Brother Where Art Thou [Enhanced] [SACD] [Soundtrack]
[Audio CD] Various...
Refund: $10.93
Reason for refund: Unknown
Memo from seller: Hi. You should receive all your money back. Again,
sorry--I will investigate what went wrong on my end. Keep the cd for your
troubles.

Paul

Total refund for this order: $10.93

[Face]

Told you. ;)

[Keiko]

Told you. ;)
That you did sir. :cool:

ebay could learn a thing or 2 from amazon. I've been dealing more on amazon lately than ebay. Think I'll continue strictly with the zon. :)