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Hi Ken, I packed the PSW10 amplifier last night, wrapped the amplifier on bubble wrap and put it inside a cardboard box with plenty of foam “peanuts”, I have included on it a Note with my Name, my US shipping address, my Mexican Mobile and my skype and whatsapp ID’s, I also included the description of the problem, the copy of the amazon Invoice and the shipping instructions from you I also wrote all my email addresses to be contacted if they are unable to call my mobile. I still have 1 question, How will I know the repair/replacement status? Thanks