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Halide Design here. Apologies that we didn't receive your emails! Did you email directly, out through our web contact form?
I've browsed through our customer service database and can't find a case that matches your description. Either way, as you've noticed, the demand for the HD went off the charts in December and we have been filling orders as fast as we can make the units. A bit of a challenging ramp up, but we strive to keep our customers in the loop its horrible to hear that we missed your queries.
Is there anything we can do to make it up? A large order of HDs is finally slotted for delivery next week, so we can ship you out a unit if your still interested in hearing our product.