Polk Customer Service is - No Service!
First off, does any know how long Polk speakers are supposed to last under normal to light use? I have a pair of M5's I purchased back around 2000 and one has a bad driver. Polk does not have a replacement - COME ON, IT'S A BASIC 6" SPEAKER! I have been emailing with Eric Wong from Tech Support and after his last ridiculous response indicating - buy more speakers from us or send me your speaker and we'll try and fix it, but, oh my I, can't guarantee we can do it. I tired of being a peed on customer. Does anyone know who I can speak with having authority to actually try and take care of a customer?
Not happy with Polk Customer Service.
Relax ...its going to be allright.
I recently went through this exact process. I found a pair on ebay for 39.00, and even though one woofer did not survive the sh!tty packaging from a non-forum party, I now have two spare tweets and used the one good woofer to replace the one I had blown. Polk told me if they did have the replacement it would have been 60.00. Find some used. Be happy. Its going to be fine...really.;).
PS. I just ordered a spare tweeter for my LSi 7's (another shipping/packaging victim). Only 80.00 shipped! Should be here tomorrow.
LSife is sweet...