I recently found a decent deal on some Monitor Audio gold GS 60 and a matching center channel so after some dealing on them and coming to an agreement i sent payment and held my breath.
After reading about Mole's nightmare with UPS i made sure the deal was made with shipping via Fedex. The seller did not want to get a pre-quote for shipping so he just guessed and the price was set for shipping included. He would have preferred to use UPS but was willing to go with Fedex even though he had never used them before. The speakers were in MS and were to be shipped to me in Saskatchewan Canada. Get some popcorn and check this out. These are emails from this guy on the first day of "attempted" shipping and then the second day of successful shipment.
Sent Aug 30
"Your speakers are freaking killing me!!! I took them this morning to Kinkos-Fed-EX,only to have them tell me that they do not do international ground. This is of course, after all four boxes had been lugged into the store by me, myself, and I with the aide of my trusty dolly-hand truck. So, me and my crew of me had to load the speakers back up, to be shipped out tomorrow at the real Fed-Ex which opens at 7:00 am Central time. I will shoot you the tracking number when I get it.
Sent Aug 31 (i just about fell off my chair reading this next one)
"First, this story does have a happy ending for you.
Second, I started my epic battle to get your speakers shipped to you via Fed-Ex. on Sunday 08-30-10, I lost this battle, as you cannot ship out of the US using ground at the Kinko's-Fed-EX, even though I was told by Kinko'sFE that you could.
So, I reload( taking all proper care, etc,LOL) the speakers by in my SUV. THe Kinko's dude stated that the Fed-EX terminal opens at 7:00 am. I get their with the speakers at 6:55, and wonder of wonders, they do not open until 8:30am.
So, I am back at 8:30, but Fed-Ex tells me you cannot do INT. Ground, unless you open up a account with fed-ex. BTW, the speakers are inside the fed-ex store at this point. Fed-Ex tells me that you must open this account elsewhere, as you cannot do that on site.
So, I leave the speakers with them, and I go home to open up a account, no luck, could not get it to go through.
So, I call Kinko's, and they say you can do it there.
So, I go to Kinko's, and to make a long story short, It took four employees and MGR to get the account set up. However, I had to go back to the fed-ex site where the speakers were, and get measurements. I did, and I go back to Kinko's. After all of this, It is the manager and I, being besieged by seemingly insurmountable obstacles. After, talking with 12 different fed-ex cust. SERV. reps, the MGR finally gets four labels printed. Yet, they all have the same tracking number, which the mgr says is wrong. We never get this totally resolved, but we end up with a another form, and being told to go back to fed-ex.
So, I am off again for my fourth trip to FE, and wonder of wonders, I am told you cannot do what Kinko's told me to do. So, we talk to Kinko's, and finally, start to make some progress, after Fed-Ex calls Kinkos twice, and their on-line help number with kicking that up to the supervisory level. They have finally been shipped to you, at 11:45am.
I now have a few things to say about the whole Fed-Ex process. First, !@#$@#@#%@%@#%!@%!%!@#%%%%@#%!@#%@%@%@%@%!@%!@%@%@ %@%$%!#$%#%^$%^%^!#$^!#$%!%!$%!%!#$%!#$%!!#$%!#$%! #$%!#$%!#%!#$%!#%!#$^.
and Second, !@%!@#%@#%!@#%!#%!%!@#%!@%!%!@#%!@%!@#%!@#%!%!#%!# $%!#$%^%!#%!~@$%!$%!$%!$%!#$%!#$%!#$%!#%!#%!#%!@#% !#%!#%!#%!#%!#$%!#$%!#$%!%!#$%#$%#$%!#$%!#%!#$%!#$ %!#$%!#$%!.
So, having succeeded in what I set out to do, albeit, at such a hard fought process, the Tracking numbers are: "deleted"
Now, I need to just take a vacation, but this is after I see if I still have a job, since I was supposed to be at work at 8:00 am.
After being floored by the shipping costs, and steam rolled by the whole Fed-EX process, you pretty much got the center channel for free."
OMG!! I felt pretty bad for this dude after reading this. I am surprised he didn't pull the plug when he realized what a headache this was turning into. Anyways... it doesnt end there.
I use the tracking numbers to track it all the way up to Grand Forks ND on Sept 3 and then there is a "crossing delay" I watch patiently every day expecting one day i'll check and they will be back in transit. Yesterday (Sept 9) they still haven't moved so i decide something is wrong and i better look into this. I sent an email to Fedex customer service and after they direct it to the right person they get back to me and tell me that they don't have any Canada Customs documents needed to process the clearance. WTF? They send me forms i must fill out and fax in within 5 days or they will send my speakers back to the shipper. Unfreakinbelievable.
So now that UPS AND Fedex are off the list, who the heck can a guy use now?