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  1. #1

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    Default Sent tweeters back to polk and have not heard nothin back

    Well I sent my tweeters to Polk last Thursday and I have not heard from them after sending E-mails so I guess I have to call them today. Was hoping to get them back by today for the superbowl on Sunday.
    Any suggestions.

  2. #2

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    Call them..

  3. #3

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    I'll be honest my dealings with polk CS has been very mixed. They email and written response is horrible in my "personal" experince. The only way I have been able to get good communication with them is like Toolfan said Call them.
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  4. #4

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    all of my phone interactions with polk cs have been very smooth...just call them.

  5. #5

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    Quote Originally Posted by tracker View Post
    Well I sent my tweeters to Polk last Thursday and I have not heard from them after sending E-mails so I guess I have to call them today. Was hoping to get them back by today for the superbowl on Sunday.
    Any suggestions.
    Last Thursday? You do realize that they didn't even get them until probably the middle of this week, yes?
    'Political Correctness'.........defined

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  6. #6

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    I have probably placed 8 or 10 orders with Polk CS in the last year or so and every single time it was easy and smooth.But you need to be patient when you are getting replacements or even just a straight up order.Tweets take 7-10 days from west coast to east coast.Just the way it works.

  7. #7

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    Damn!

    I opened up the box with your tweeters and I put them someplace. I need to find them :(
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  8. #8

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    Your not going to get them in time, you should have thought a bit more ahead on this. You need to call them as you're not the only email they will get today. Their CS is top notch but it's not infallible and email response has never been a strong suit with them. It's the fear of the telephone that causes most of the complaints about CS it appears.

  9. #9
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    Phonophobia?
    More later,
    Tour...
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  10. #10

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    Quote Originally Posted by Tour2ma View Post
    Phonophobia?
    Ya know, it's no joke. I see so many who won't pick up the phone. If they can't email or text, then they have a hard time communicating. Some even to the point of having a one on one in person conversation, they can't do it.

  11. #11

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    I don't know what times of the day you guys are trying but it can be very difficult to get through on the phone line. Almost every time I've ever called it's been busy and you stay on hold seemingly forever.

    I've sent e-mails in before inquiring about parts and sometimes they are never answered. Others, two weeks later they reply.

    Definitely not the most-accessable or responsive customer service in the industry.

    That's my own personal experience.

    I would have definitely put a tracking number on the return shipment and required a signature for delivery.
    Last edited by Gatecrasher; 02-04-2012 at 11:38 AM.
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