Free Shipping on All Orders 1-866-764-1801

Vist our Online Store
+ Reply to Thread
Results 1 to 16 of 16
  1. #1

    Member Sales Rating: (0)

    Join Date
    Mar 2014
    Posts
    54

    Exclamation Xbox One Polk4Shot Headphone launch issues

    For those looking for answers about the launch of the Polk4Shot on Xbox one with regards to the Microphone pickup being way too low, Polk are aware of it already :

    http://www.polkaudio.com/latest/4shotstatement

    People are leaving feedback here on the Twitter thread about it too :

    https://twitter.com/polkaudio/status/442032751186051073

    Just posting here because I've just picked up my headset yesterday and can report a similar issue. The mic pickup is WAY too low, my friends are basically telling me I'm whispering at them when I have my volume set to max.

    Worse, there's people already returning the Polks to place of purchase to go buy a Turtlebeach 04s and 07s instead for roughly the same price, but actually works fine out of the box.

    It's a little disappointing this situation is happening, but the official statement is indicating *weeks* for a fix.

    This will by far be WAY too long for many.

    I'm staying put on my purchase for now, but touching base with my place of purchase to see what sort of window I have for a return.

    Polk better be acutely aware of the fact that people who have already bought a headset have a narrow window for returns and will be forced to use this window if no fix comes out before that expires.

    You don't have 'weeks' to fix this guys, at most you have a few DAYS...

    I sincerely want to stick with my purchase of the Polk, but we have Titanfall out next week and I'll likely have to make a difficult choice.

    Please get this issue fixed asap or else it's going to destroy sales of your product, especially when there's alternate options out there already working.

    Right now in terms of current and potential sales, this couldn't have been a worse launch of the product. The Microphone is an integral part of the setup and is as important to customers as the audio from the headset itself.

    Clearly, this was not tested properly at all and the feedback starting to flow through has been very negative.

    Gotta get this fixed guys asap or this product is as good as dead in the water.

    I'm supporting your company with my consumer dollars and faith in an untested product on this platform and needed a place to vent and express my frustration and disappointment at the poor quality control clearly employed here before launch.

    Whether this is a Polk or Microsoft issue is irrelvent.

    All that matters is whether you maintain the sale or I get a refund to go with your competitor.

    Over to you guys...

    Name:  My Polk.jpg
Views: 557
Size:  52.1 KB
    Last edited by Austacker; 03-07-2014 at 11:12 PM. Reason: grammar

  2. #2

    Member Sales Rating: (0)

    Join Date
    Mar 2014
    Posts
    54

    Angry

    FYI in case anyone wondering at Polk, it's getting universally trashed atm on Reddit :

    http://www.reddit.com/r/xboxone/comm...nd_headphones/

    Not a good look at all guys, the sales for this product (even if fixed in a couple 'weeks') will tank.

    People are buying headphones NOW... in a few weeks, they'll have already gotten something else and won't come back, no matter what you do.

    Mass order cancellations, returns and word of mouth is getting around. This is looking pretty grim...

    I wonder who's head will roll over this? This is going to cost Polk a LOT of money for this mistake...
    Last edited by Austacker; 03-07-2014 at 11:43 PM. Reason: info

  3. #3

    Member Sales Rating: (0)

    Join Date
    May 2010
    Location
    Galveston
    Posts
    2,982

    Default

    ^^^^Alright got the idea, there are 2 other gaming headphone threads where concerns have been disclosed along with Polk moderators relaying info to engineering dept
    Home Theater:Samsung8000-55LED,Pioneer SC35, Pioneer DV-79AVi, Sunfire TGA7201, LSi25, LCi RTSc, LC80i
    2chnl system:Melody 101 tube pre, Pass XA30.5 amp, Usher MD2 speakers, W4S Dac, MG Audio Planus2 speaker cables
    Office rig: Modwright KWI-200 Integrated, Dynaudio C1-II Signatures

  4. #4

    Member Sales Rating: (0)

    Join Date
    Mar 2014
    Posts
    54

    Default

    Yeah, just spotted them now. I'll go post over there.

    But IMHO, Polk have drastically under estimated the impact of this issue at this time.

    They have no where near the amount of time to fix this issue than they think. They have to start thinking in hours and days here, not weeks.

    People are already walking away from this product enmasse. Because there's so many alternatives out there right now, it's no effort at all for people to return their faulty product and pick up something else.

    Polk IMHO are taking this matter way too calmly at the moment... this is a monumental failure for an unproven launch product in this field.

    Going over to the official thread to discuss this there. I seriously can't believe this situation is happening...

  5. #5

    Member Sales Rating: (0)

    Join Date
    May 2010
    Location
    Galveston
    Posts
    2,982

    Default

    Stuff happens no different than any other industry...Rome was built in a day
    Home Theater:Samsung8000-55LED,Pioneer SC35, Pioneer DV-79AVi, Sunfire TGA7201, LSi25, LCi RTSc, LC80i
    2chnl system:Melody 101 tube pre, Pass XA30.5 amp, Usher MD2 speakers, W4S Dac, MG Audio Planus2 speaker cables
    Office rig: Modwright KWI-200 Integrated, Dynaudio C1-II Signatures

  6. #6

    Member Sales Rating: (0)

    Join Date
    Mar 2014
    Posts
    1

    Default

    Quote Originally Posted by txcoastal1 View Post
    Stuff happens no different than any other industry...Rome was built in a day
    Agreed, if it's just a firmware issue that's gonna be fixed soon why switch. There are reviews that say the sound quality is better than the XO7. I can wait for a fix rather than sacrifice sound quality.

  7. #7

    Member Sales Rating: (0)

    Join Date
    Mar 2014
    Posts
    1

    Default

    I agree if it is "just" a firmware issue then I would wait a reasonable amount of time to get it fixed. But the President of Polk, Kevin Duffy, issues a statement saying we will get it fixed in coming weeks???? Seriously "coming weeks"??? No thanks. I came to Polks website to find and answer on the issue and I did...they just dont really care. Im off to return mine and get the Turtle Beach XO7. Way to go Kevin, great entrance into the gaming headset business.

  8. #8

    Member Sales Rating: (0)

    Join Date
    May 2010
    Location
    Galveston
    Posts
    2,982

    Default

    Yeah I guess Apple didn't care when they released the Iphone4, and Microsoft with their over heating Xbox's

    You ever think it might be an issue with MS and the Xbox, you know they partnered in the deal, so go return your Xbox and by a PS

    http://www.polkaudio.com/latest/4shotstatement
    Last edited by txcoastal1; 03-09-2014 at 03:25 PM.
    Home Theater:Samsung8000-55LED,Pioneer SC35, Pioneer DV-79AVi, Sunfire TGA7201, LSi25, LCi RTSc, LC80i
    2chnl system:Melody 101 tube pre, Pass XA30.5 amp, Usher MD2 speakers, W4S Dac, MG Audio Planus2 speaker cables
    Office rig: Modwright KWI-200 Integrated, Dynaudio C1-II Signatures

  9. #9

    Member Sales Rating: (0)

    Join Date
    Aug 2013
    Location
    Abbotsford BC
    Posts
    1,394

    Default

    txcoastal...look at how many revisions of the 360...until they finally got it kinda right with the current model of which I own and it's my first XBox and was bought...AFTER the One came out!

    With early adoption to a product like the new gen gaming consoles, there's BOUND to be problems. Look at both the One and PS4, neither one is "fully operational" yet as both were rushed to market to meet the pre-xmas rush pretty much gimped from the outset. I won't bother getting either until at least a total of 1 year has passed. That way, most of the bugs "should" be ironed out by then and both will be in full operation mode.
    Living Room Evolved
    Onkyo TX-NR717
    Parasound HCA-1200II > Polk Audio RTi A7 Black Front
    Polk Audio RTi A3 Black Rear
    Polk Audio CSiA6 Center
    Tannoy TS2.12 Sub
    Marantz CD6004
    Apple Mac Mini
    Apple TV 3rd Gen
    Sony PS3 160Gb/Microsoft XBox 360
    Insignia 55 inch 120Hz TV

    Bedroom
    Harman Kardon HK 3490/HK 3375
    A:Onkyo SKF-4800 Towers Black
    B:Polk Monitor (Model) 5 with Peerless Tweets
    Polk PSW108
    PS3 320Gb
    Insignia 39 inch 60Hz TV

  10. #10

    Member Sales Rating: (0)

    Join Date
    May 2010
    Location
    Galveston
    Posts
    2,982

    Default

    I guess in the gaming world everything is perfect, you get shot and never die, you can shoot someone w/o going to jail, crash cars going 200mph w/o a scratch, be a wanna be pro athlete...geez
    Home Theater:Samsung8000-55LED,Pioneer SC35, Pioneer DV-79AVi, Sunfire TGA7201, LSi25, LCi RTSc, LC80i
    2chnl system:Melody 101 tube pre, Pass XA30.5 amp, Usher MD2 speakers, W4S Dac, MG Audio Planus2 speaker cables
    Office rig: Modwright KWI-200 Integrated, Dynaudio C1-II Signatures

  11. #11

    Member Sales Rating: (0)

    Join Date
    Aug 2013
    Location
    Abbotsford BC
    Posts
    1,394

    Default

    Hey hey hey....I love my driving games where I can crash into other cars or wrap mine around a pole and get a new ride...should see some of the spectacular crashes I get involved in my fave driving game!
    Last edited by nbrowser; 03-09-2014 at 10:20 PM.
    Living Room Evolved
    Onkyo TX-NR717
    Parasound HCA-1200II > Polk Audio RTi A7 Black Front
    Polk Audio RTi A3 Black Rear
    Polk Audio CSiA6 Center
    Tannoy TS2.12 Sub
    Marantz CD6004
    Apple Mac Mini
    Apple TV 3rd Gen
    Sony PS3 160Gb/Microsoft XBox 360
    Insignia 55 inch 120Hz TV

    Bedroom
    Harman Kardon HK 3490/HK 3375
    A:Onkyo SKF-4800 Towers Black
    B:Polk Monitor (Model) 5 with Peerless Tweets
    Polk PSW108
    PS3 320Gb
    Insignia 39 inch 60Hz TV

  12. #12

    Member Sales Rating: (10)

    Join Date
    Jan 2003
    Location
    WA State
    Posts
    3,282

    Default

    Quote Originally Posted by nbrowser View Post
    Hey hey hey....I love my driving games where I can crash into other cars or wrap mine around a pole and get a new ride...should see some of the spectacular crashes I get involved in my fave driving game!
    Sounds like a PFB car story....
    HT/Main- Panny 50" G10 Plasma, Pioneer Elite VSX01 AVR, Panny DMP-BD60 BDP, Polk LS90 mains, CS350LS center, LS/fx side surrounds, LS50 surround backs, SVS 25-31PC+ sub, Harmony One

    Office Rig- Marantz 2252B, Sony CDP-C8ESD CDP, Kenwood KD2070 TT, Polk RTA 12B's

  13. #13

    Member Sales Rating: (0)

    Join Date
    Jan 2014
    Location
    Tulsa, OK
    Posts
    3

    Default

    Quote Originally Posted by txcoastal1 View Post
    ^^^^Alright got the idea, there are 2 other gaming headphone threads where concerns have been disclosed along with Polk moderators relaying info to engineering dept
    Okay, Let's not kill the messenger here. I thought the OP's post was well written and very mature which is not what I've been reading on other sites, so I give him props for that. Now, on to what keeps bugging me : Does Polk really know what the issue is? (Follow me here, I may be 100% wrong, and if so, please let me know!!)

    Mr. Duffy's statement, while reassuring, seemed to have a glaring problem :
    "Some 4 Shot users might notice an issue with microphone sound pick up in chat modes. Be assured there is no issue with the headphone hardware. Testing 4 Shot with your smartphone will show the mic works great."

    This statement has been bugging me because the 4 Shot's manual states very clearly :
    "The 4 Shot’s included one-button cable has a built-in microphone, which becomes the active microphone for taking
    phone calls when the cable is plugged into the headset and your device. The 4 Shot’s retractable near-field microphone
    becomes inactive until the one-button cable is unplugged."

    So, it stands to reason that "testing the 4 Shot with a smartphone" wouldn't prove anything about how the headset's near-field mic actually works, right? Because the headset's mic wouldn't be used in making phone calls. Please don't get me wrong, I have been anxiously awaiting these headphones since they were announced for many reasons namely :

    - I can't stand Turtle Beach as a company - They seem to have a "Gotcha! You bought it, you deal with the problems" attitude and the headsets always give me headaches. (Sorry, spent over $500 on their stuff when I first started buying headsets all because they refused to help me)

    - I've owned Polk in the past and the build/sound quality is unmatched, in my opinion. I really, really LOVE these headsets!

    - I really want more manufacturers to begin making gaming headsets because, as has been proven over and over, competition between companies can only be a good thing for the consumer.

    - The 4 Shots are beautiful!

    Please let me know if I am wrong about this theory. Thanks for reading!

  14. #14

    Member Sales Rating: (4)

    Join Date
    Jul 2009
    Location
    Philadelphia, PA
    Posts
    907

    Default

    Quote Originally Posted by nafnoid View Post
    This statement has been bugging me because the 4 Shot's manual states very clearly :
    "The 4 Shot’s included one-button cable has a built-in microphone, which becomes the active microphone for taking
    phone calls when the cable is plugged into the headset and your device. The 4 Shot’s retractable near-field microphone
    becomes inactive until the one-button cable is unplugged."

    So, it stands to reason that "testing the 4 Shot with a smartphone" wouldn't prove anything about how the headset's near-field mic actually works, right? Because the headset's mic wouldn't be used in making phone calls. Please don't get me wrong, I have been anxiously awaiting these headphones since they were announced for many reasons namely
    You can use the 4 pole to 4 pole cable that comes with the 4shots, the one without an inline mic, to test your 4shots with a smartphone. With that cable you would be using the mic on the headphones to talk.

    If you look at the picture in the fist post you can see the cable I am talking about. You would plug that cable into your smartphone instead of the chat adapter. As you can see, there is no inline mic in that cable.

  15. #15

    Member Sales Rating: (0)

    Join Date
    Mar 2014
    Posts
    9

    Default

    It's not a software issue on the Microsoft side, it's a Polk hardware mic issue. I bought the 4 shot Wednesday from Amazon. I already heard of the issue and thought a software patch could fix it in the near future. I recorded my voice on a voice recorder app on my smart phone and it still sounded extremely low and muffled. I thought well maybe I bought a faulty device so I exchanged it today only to find it's the same extremely low and muffled voice sound, just with a new pair. Polk can't fix a patch for it on a phone.

  16. #16

    Member Sales Rating: (0)

    Join Date
    Mar 2014
    Posts
    3

    Default

    Please address those of us who are caught in the middle not owning the 4shots yet while waiting for Polk to work out their issues, and now have to buy the new chat feature as it's not included in the many boxes waiting to be bought from dealers around the world, and since the beginning of launch last month,.

    They won't be in the boxes waiting to be bought as complete, everything you need in the box, and creating bad reputation o

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

     

Similar Threads

  1. For Sale Launch PS4
    By aboroth00 in forum For Sale (FS) Classifieds
    Replies: 14
    Last Post: 11-15-2013, 08:47 PM
  2. Pics on the Endeavour launch...
    By Jstas in forum The Clubhouse
    Replies: 9
    Last Post: 05-18-2011, 08:09 PM
  3. Seven Ubisoft Games for Wii launch
    By Mjr7531 in forum Video Games
    Replies: 2
    Last Post: 08-04-2006, 08:15 AM
  4. Windows Quick Launch
    By brettw22 in forum The Clubhouse
    Replies: 3
    Last Post: 06-27-2006, 12:45 AM
  5. IE Launch Question
    By Tour2ma in forum The Clubhouse
    Replies: 12
    Last Post: 03-11-2006, 06:17 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts