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  1. #1

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    Exclamation SurroundBAR 3000 mutes randomly

    As the title says, my SoundBAR 3000 stops playing randomly. I have to turn it off and on to get sound back.

    The connections are fine. It's brand new. I bought it over Labor Day but just got the chance to install it tonight. It's only been in operation for about 5 hours. (I'm actually worried about that; being forced to wait so long to install it probably means I can't return it if it's defective.)

    Is this a known issue and is there anything I can do? If there's no solution, what are my options for replacement?

    Thanks,
    Doug

  2. #2
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    Hello Trike,
    Welcome to Polk's forum, I'm sorry you're having a problem. Have you used any external remote control to program the SurroundBar? If so, which one did you use?
    Regards, Ken

  3. #3

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    Hi Ken,

    No, I haven't done any reprogramming at all.

    Thanks,
    Doug

  4. #4
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    Hi Doug,
    It is possible that the incoming signal is low enough that the SB's auto on/off function isn't kept in the "on" position. It might be best to contact Polk's CS department today at 1-800-377-7655 or send them an email to: polkcs@polkaudio.com. I'm sure they can be of help.
    Cheers, Ken

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