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  1. #1
    Audiophile
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    Default Shipping Complaint

    Recently shipped an amp via UPS to Canada to someone not related to this forum. Amp was bubble wrapped and taped on all sides and corners, then placed in a tight fitting box and sent off. The picture below are ones he just send me, and customs felt the need to open the box, and "repack" the amp after inspection. As you may guess, the amp arrived with damage to the fins on both sides, a broken fuse holder, and he'll be opening it up today to check the electronics. Poorly packing something is one issue, but there is no defense for customs sticking their fingers in your package...

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  2. #2

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    Default

    thats pretty messed up, i had a package sent here, that UPS neglected to ship home on time, so it had to be re-routed, customs went through it, and decided to wrap up a used shoe polishing brush in my dress whites, which were peviously sealed in a plastic bag, needless to say i will get to shell out the money for ne pants and top, tailoring fees, and they will continue to not car and have an"IDGAF" attitude with other peoples valuables,
    HT/2channel:
    AVR: Yamaha RX-V 765
    Fronts: Polk RTiA3
    sub: Polk PSW110(will add 2x PSW 505)
    Center: CS13
    surrounds:Polk RTi4
    TV: samsung 40
    The real 2 Channel(work in progress):
    Pre:HK 3490
    Amp:Parasound 1200 MK II
    Sub:RBH 1010-SEP
    Speakers: YTD
    most of my comments are passing on of info, im a noob, im just trying to help how i can, if im wrong or out of place to comment, dont hesitate to let me know :)

  3. #3
    Audiophile
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    Default

    Even if you take out insurance from the carrier, clearly that was not the fault of the carrier, and good luck getting money out of customs. Luckily the amp wasn't expensive, but that's not the point...

  4. #4

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    Default

    Quote Originally Posted by zingo View Post
    Luckily the amp wasn't expensive, but that's not the point...
    exactly, its the principle
    HT/2channel:
    AVR: Yamaha RX-V 765
    Fronts: Polk RTiA3
    sub: Polk PSW110(will add 2x PSW 505)
    Center: CS13
    surrounds:Polk RTi4
    TV: samsung 40
    The real 2 Channel(work in progress):
    Pre:HK 3490
    Amp:Parasound 1200 MK II
    Sub:RBH 1010-SEP
    Speakers: YTD
    most of my comments are passing on of info, im a noob, im just trying to help how i can, if im wrong or out of place to comment, dont hesitate to let me know :)

  5. #5

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    Default

    Should have blacked out the names and addresses in that first pic.
    My humble setup...

    ...is no more.

  6. #6

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    Default

    There are so many horror stories with Canuck's customs. And they treat locals as bad.

    Perhaps they need to get a life.
    I am sorry, I have no opinion on the matter. I am sure you do. So, don't mind me, I just want to talk audio and pie.

  7. #7

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    Default

    Quote Originally Posted by goofyGAguy View Post
    Should have blacked out the names and addresses in that first pic.
    i was thinking that too
    HT/2channel:
    AVR: Yamaha RX-V 765
    Fronts: Polk RTiA3
    sub: Polk PSW110(will add 2x PSW 505)
    Center: CS13
    surrounds:Polk RTi4
    TV: samsung 40
    The real 2 Channel(work in progress):
    Pre:HK 3490
    Amp:Parasound 1200 MK II
    Sub:RBH 1010-SEP
    Speakers: YTD
    most of my comments are passing on of info, im a noob, im just trying to help how i can, if im wrong or out of place to comment, dont hesitate to let me know :)

  8. #8

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    Default

    Jake, I have to tell ya that shipping an amp, speakers or whatever with bubble wrap and peanuts is simply rolling the dice regardless if Customs hadn't effed up your packing job. Basic rules for shipping if you don't have the original box and often times even if you do, use a box with thick walls (unlike yours) and use 2 inches of the pink or blue foam insulation sheets from Lowes or Home Depot on all sides, top and bottom. Even better, use a double box.

    Also, never ship anything to or from Canada via UPS. They will charge a broker's fee to the receiving party, which can get pretty expensive. FedEx does not.
    'Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a turd by the clean end."

  9. #9
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    Default

    Never had problems before, but apparently I had been lucky rolling the dice. Advice taken on the packing without original box and UPS. Thanks.

  10. #10

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    Default

    Quote Originally Posted by F1nut View Post
    Jake use 2 inches of the pink or blue foam insulation sheets from Lowes or Home Depot on all sides, top and bottom. Even better, use a double box.
    yes I 100% agree I have done this with heavy sensitive gear shipping from Illinois to Roland @hitech audio never a problem. Even pro dice shooters come up snake eyes once in a while but customs gave you loaded dice.
    that is bad .
    Ivan

  11. #11

    Member Sales Rating: (22)

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    Default

    I will not ship to Canada any longer. They lose stuff and it is expensive.
    Speakers: SDA-1C (most all the goodies)
    Preamp: Joule Electra LA-150 MKII SE
    Amp: Wright WPA 50-50 EAT KT88s
    Analog: Marantz TT-15S1 MBS Glider SL| Wright WPP100C Amperex BB 6er5 and 7316 & WPM-100 SUT
    Digital: Mac mini 2.3GHz dual-core i5 8g RAM 1.5 TB HDD Music Server Amarra (memory play) - USB - W4S DAC 2
    Cables: Mits S3 IC and Spk cables| PS Audio PCs

    Ofc: Wright WLA12 preamp: Anthem Amp 1: Pio Elite DV-79AVI: Airport Express: CAL Sigma II DAC: PA LS90 sonicaps and mills

  12. #12

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    Using spray insulation foam that swells and conforms to fill voids is excellent.

    needless to say, shrink wrapping first is a must.

    Stuwee lives, although we have not heard from him lately here.
    humpty dumpty was pushed

  13. #13

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    Quote Originally Posted by scottyboy76 View Post
    Using spray insulation foam that swells and conforms to fill voids is excellent.

    needless to say, shrink wrapping first is a must.

    Stuwee lives, although we have not heard from him lately here.
    this is an awesome idea
    HT/2channel:
    AVR: Yamaha RX-V 765
    Fronts: Polk RTiA3
    sub: Polk PSW110(will add 2x PSW 505)
    Center: CS13
    surrounds:Polk RTi4
    TV: samsung 40
    The real 2 Channel(work in progress):
    Pre:HK 3490
    Amp:Parasound 1200 MK II
    Sub:RBH 1010-SEP
    Speakers: YTD
    most of my comments are passing on of info, im a noob, im just trying to help how i can, if im wrong or out of place to comment, dont hesitate to let me know :)

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