Well I have had the Marantz UD5007 for exactly 63 days...
It's going back.
When this machine worked, it was great. However, I was in contact with Marantz several times about this unit and I was not impressed. The first phone call (first month of ownership) was brought on because the unit liked to freeze up during streaming or when exiting NetFlix in particular. I did a full reset on the machine and it got better, not perfect but better.
A few weeks later I have more issues. If I had a Blu-Ray already in the machine and I turn it on, it would auto start the disc. The UD5007 would sometimes respond to the remote/faceplate commands to STOP. several times it would just keep on going at just not respond to the remote or faceplate. I would have to shut the unit back down and restart and hope it would respond this time.
Yesterday was the deal breaker. I put in a brand new CD (BB King Live in Japan), sounded very distorted and started to skip around... I figure it's the new CD that's the problem. I bring it upstairs to another CD player and it plays fine, bring it my car and fine... Put it back in the Marantz and it played fine. Swapped CD's to John Lee Hooker's Serve You Right to Suffer and it does the same thing. It was acting WAY to similar to my old DV7600 that had nonstop issues.
I call Marantz this morning and they tell me to ship the unit (my dime) and wait to have it fixed (could not tell me how long it would take). This is a two month old player and I'm expected to ship it in and wait?
maybe I'm demanding but I did not agree to this at all. I watch nearly EVERYTHING through this player and being with nothing is not really an option. I explain my situation and ask them to please ship me a NEW unit with a return label. I'm told NOPE. I ask to speak to a manager, still NOPE.
This is a 2 month old $600 player that works FAR worse than my buddies 2 year old $80 LG player and I'm getting a "deal with it" attitude from Marantz? Again, maybe I expect too much but as the consumer I expect better customer service when I shell out for a higher end product.
Thankfully I purchased this from Crutchfield...
I called them and explained the situation and they took it back with a full refund and free return shipping despite the fact that I was 3 days over the return policy. They were VERY friendly and did everything they could to get me taken care of. Crutchfield may not always be the least expensive, but they know how to take care of a customer service opportunity and they will always have my business.
I've decided to go with the Oppo BDP-103 bundled with the ROKU stick. I did prefer the UD5007 for music, but I MUCH prefer a machine that works. So I'm borrowing a buddies PS3 to get me by till my new Oppo gets to me.