I was using a Torch 9810 for the past 2 years. UNlike some reviewers, I had no issues navigating the new phone, perhaps that is due to the fact I own a playbook and although they are not the same they operate in a similar fashion. So far I am very impressed with the phone. It is nice and light, I don't even feel it in my pocket. Feels good in my hand. The new keyboard (touch screen) is by far the best I have used and seen (for me). This phone is fast!!! loading web pages in no time. I have played around with the camera and it takes good photos, I have not spent enough time playing with all the options not have I had time to use the video camera. The new desktop software is much better and easier to use, you don't even have to plug your phone in via usb. One thing to note, receiving emails are more slow as I was told they removed either BES OR BIS (can't recall) so push content is not right away like it was on my torch. The first couple updates do take a while and do consume lots of data so use wi-fi unless you have a big data package. I have no issues with the battery life I can go a couple days of heavy bbm and txt and some mild internet use on a single charge. One feature I really like is the voice activated software, I can say" send BBM" it will reply to who and I say who, then spit out what I wish to say it repeats it then I can send it. Great for in the car or when your hands are full. Apps are lacking but I'm not a heavy app user so I don't care but they have gone all out with all the movies and music and even TV shows. I have an 8g micro SD card on top of the 16g included, not even a dent in it yet. Swapping devices was easy, you have many options, either plug it in your pc or even backing up your device on your MSD card then inserting it in your phone and booting it from there. This came in handy for me cause I don't have access to the desktop software at work and I was able to get my Z10 set up and ready to go at work. I'll write more when I can think of more (I know there is) If you have any questions I'd be more than happy to answer (if I can).
Blackberry did a great job with this phone, I'll be it a bit late but who cares, they did it!