It is with great sadness that I have to relay my bad experience with Pioneer's customer service. I have had a VSX-1121-k since Dec. 2011. It has worked perfectly and sounded great. Today upon powering up it has no sound or video. I called customer service and after a lengthy hold talked to a guy with an attitude problem. He walked through the entire setup (talking to me like I was in grade school) and he tried to blame it on HDMI cables, but changing to brand new ones ( I had several ) didn't help. My call was then cut off. I called back and talked to a different rep, much nicer, and within minutes he determined that the HDMI board must be bad. I was then transferred to the warranty dept. who then told me I was out of luck, they couldn't help. Pioneer must be selling so many a/v receivers that they just don't care if they lose a loyal customer of 25 years.