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  1. #1

    Member Sales Rating: (0)

    Join Date
    Nov 2003
    Location
    California
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    Default Speaker Grill Cracked

    I just purchased the RTi10s and the CSi5 about 2 weeks ago. 2 out of the three speakers came with cracked speaker grills. In both cases it was the top left or right plastic piece that attaches to the speaker. Since I thought I had spent so much money I asked them for replacement grills for both speakers. Because the RTi10 was so big they decided to only send the grill, but for the CSi5 they sent an entire new speaker. The grill for the RTi10 came by itself in perfect condition but when I opened up the CSi5 the exact same problem. The top plastic piece was broken. Only this time it was worse than the first. Anyone else have this problem?

    All this being said. These three speakers are the best speakers I have ever heard and well worth the money spent. I enjoy every minute listening to them. In fact all my Polk speakers are perfect.

    Dutch

    Den-----
    61in Panny
    Marantz 8200
    RTi10s
    CSI5
    FXi3
    center back: klipsh

    Kitchen-----
    RC80i

    Bathroom-----
    RC60i (you've got to be comfortable right? Dont worry I also put a volume switch in there.)

    Office
    RC85i

  2. #2

    Member Sales Rating: (1)

    Join Date
    Jul 2001
    Location
    FL 320
    Posts
    5,005

    Default

    Welcome to the forum:) Sorry to hear about the problem. I'm sure Polk will send you new grilles if you contact customer service. The service is top notch.

    Maurice
    CD Player: Original CD-A8T
    Pre: Antique Sound Lab Passive T1-X DT
    Amp: NAD C270
    Speakers: B&W DM6
    "I would rather have a cup of tone than an ocean of power" **Dr. Harvey Rosenberg**

  3. #3

    Member Sales Rating: (2)

    Join Date
    Aug 2003
    Location
    BC, Canada
    Posts
    2,904

    Default

    Hey I own a csi-30 and mine was fine when I got it but I guess it depends if where you bought yours... did your order it or buy it from a store like cc or future shop? Your speakers probably came off a flat that got crashed into or dropped a little too hard lol. Well hope you get some grilles that are auctually good :p

  4. #4

    Member Sales Rating: (0)

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    Nov 2003
    Location
    California
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    Default Speaker Grill Cracked

    I bought my speakers from Crutchfield. Maybe they did drop some of them. Crutchfield has been more than happy to help me out. Their customer service has been outstanding. I meant to say in my original post that I think Polk and Crutchfield are outstanding companies and that I will continue to buy from them. I only posted this to see if other people had the same experience.

    Thanks for your help and reply.

    Dutch

  5. #5

    Member Sales Rating: (1)

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    Sep 2003
    Location
    Macon, GA
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    272

    Default

    I assume these came UPS... used to work there. You'd be surprised how beat up things get in transit. UPS should cover it, though this is a loooong process if I remember right. Best to contact Crutchfield or Polk.
    Denon 3802
    B&K 7270
    Outlaw ICBM
    Behringer DSP1124P
    Samson S1000
    SVS 20-39CS+ (x2)
    RTi150's
    CSi40
    FXi30's
    RTi38's
    Win Vista HTPC
    InFocus 4805 ~100" Screen

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