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Thread: Surround 9000

  1. #1

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    Default Surround 9000

    I have just tried to hook up my second surroundbar9000. After hooking it up, it turns on automatically, and I can't control the system from neither the remote or touching the bar controls.

  2. #2

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    What do you mean can't control it? If you mean the volume, I think you have to turn the tv volume up to max. That will send a strong enough signal to the sound bar. The sound bar has a built in amp, so the tv, after setting to max, will no longer affect volume.

  3. #3

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    It turns on automatically and sound is working. I just can't control any of the functions such as on/off, volume, source, or the learn button. I've touch all around the areas on the surroundbar and the remote does not respond either

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    May be a bad battery, I'm sure you pulled the little tab off the battery. Try replacing it, if that doesn't work give customer service a call, those people are great.

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    Default Polk 9000 not responding

    Quote Originally Posted by Doogiewaldo View Post
    It turns on automatically and sound is working. I just can't control any of the functions such as on/off, volume, source, or the learn button. I've touch all around the areas on the surroundbar and the remote does not respond either
    I am having the exact same problem. It just started, and now the audio bar is not responding to the remote or touching the front panel. I have no ability to adjust the volume. I've unplugged it, plugged it back in, no luck. Has anyone ever solved this problem?

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    Default Polk 9000 not responding

    Quote Originally Posted by rpf65 View Post
    May be a bad battery, I'm sure you pulled the little tab off the battery. Try replacing it, if that doesn't work give customer service a call, those people are great.
    I am having the exact same problem. It just started, and now the audio bar is not responding to the remote or touching the front panel. I have no ability to adjust the volume. I've unplugged it, plugged it back in, no luck. Has anyone ever solved this problem?

  7. #7
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    Hello,
    Welcome to Polk's forum, sorry there's a problem. It would be best to give Polk's CS department call on Monday at: 1-800-377-7655 or email them to: polkcs@polkaudio.com.
    They'll help you.
    Regards, Ken

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    ^^^^Reported^^^^
    So, are you willing to put forth a little effort or are you happy sitting in your skeptical poo pile?


    www.polkarmy.com/forums

  9. #9

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    Angry

    Ever get this fixed?? I am having the same problem with a new one I bought?

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    May be a bad battery, I'm sure you pulled the little tab off the battery.
    ....
    'Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a turd by the clean end."

  11. #11

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    Quote Originally Posted by Kenneth Swauger View Post
    Hello,
    Welcome to Polk's forum, sorry there's a problem. It would be best to give Polk's CS department call on Monday at: 1-800-377-7655 or email them to: polkcs@polkaudio.com.
    They'll help you.
    Regards, Ken
    Ken new bar sent I have the same issue???

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