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  1. #1

    Member Sales Rating: (0)

    Join Date
    Dec 2003
    Posts
    1

    Unhappy Help Locating Correct Replacement Parts

    Hi,
    I recently damaged two RM2300 satellites in my RM6500 system which has been otherwise troublefree since I bought it 3 years ago.

    I was playing music at fairly high volume when a I realized that the MP3 that was playing was terribly distorted. Before I could get to the amp to turn it down, it shut its self down and displayed an error message.

    I was too late. The two front satellites now buzz slightly but noticably during quiet passages. The 3 1/4" midrange drivers now have that subtle, but sickening, scratchy feel when you gently push them inward. The tweeters appear to be OK. I don't know how to tell if the crossover took a beating.

    I learned a lesson that I'm hoping won't be too expensive.

    Since I couldn't locate my components in your website's model specific parts list, I hope that you can help me to identify the correct replacement parts for my speakers, and how to order them.

    I appreciate any help you can provide.
    Best regards,
    -Ken

  2. #2
    Old School
    Member Sales Rating: (1)

    Join Date
    Dec 2002
    Location
    Higher & Dryer, Texas
    Posts
    10,176

    Default

    kwalves,

    Welcome to the Club.

    Best to call Polk CS and speak to Ken or Helen (the parts Lady). Let them know you are a Club Member as we get a discount and free shipping...

    Also let them know if your warranty is still in place.
    More later,
    Tour...
    Vox Copuli
    Better to remain silent and be thought a fool, than to open your mouth and remove all doubt. - Old English Proverb

    "It's easy to get lost in price vs performance vs ego vs illusion." - doro
    "There is a certain entertainment value in ripping the occaisonal (sic) buttmunch..." - TroyD
    "Death doesn't come with a Uhaul." - Dennis Gardner

    Rebuilding Maggie 2-ch & Amazing 2-ch... Building 2-ch "wall"... Figuring out the HT

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