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  1. #1

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    Default RTi-A5 Blown tweeters - $300 to fix during warranty period

    I like my Polk Audio speakers and I frequent this forum quite a bit although I only registered because I got a bit of a problem.

    I got Polk Audio Rti-A5 in the front with a CSi-A4 in the centre and Rti-A1 in the back driven by a Onkyo TX-NR818. I got them from an authorised dealer here in South Africa just over 8 months ago.

    Anyway - I realised that my front tweeters were not working (only the ones in the front RTi-A5 speakers) so I took the speakers back to the dealer. Today I spoke to the dealer and he told me that the repair will not be covered by warranty and that the tweeters were overdriven.
    Then the guy tells me that it will cost me just over $300 to replace the two tweeters.

    Any other ideas/suggestions?
    Last edited by Upetr; 08-20-2013 at 01:48 PM.

  2. #2

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    Give a Polk a call. As long as you got your speakers from an authorized dealer, they will take care of you. You're well within the warranty period.

    polkcs@polkaudio.com
    International: +1-410-358-3600

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  3. #3

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    Yeah, I've never seen them not take care of someone within reason during the warranty period. Your authorized dealer is likely lazy.
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  4. #4

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    Today I spoke to the dealer and he told me that the repair will not be covered by warranty and that the tweeters were overdriven.
    And he would be correct. Blown tweeters caused by turning up the volume level on your AVR high enough to send a clipped signal is not covered under any speaker company's warranty. That said and as mentioned above, you could try contacting Polk directly.
    'Political Correctness'.........defined

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  5. #5

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    Thanks guys. I contacted Polk Audio support and will wait and see what they say.

  6. #6

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    Just out of curiosity - how long does it normally take to get a response over email from Polk? Sent a mail on Wednesday and I still don't have a response. :(

  7. #7

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    I've found getting them on the phone is the quickest way.
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  8. #8
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    Hello,
    I know Kim at Polk's CS department is working with the international sales manager to see if there's anything that can be done. I sent him a copy of this thread. You can contact him directly at: kjasper@polkaudio.com.
    Regards, Ken

  9. #9

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    Thanks - I actually just got a response from Kim. He told me that he is chatting to the international rep to see what they can do. So I will try and be patient

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    Sounds like a plan.

  11. #11

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    Ken - can I ask you a favour? Can you find out from Kim if he has had any feedback. I emailed him on Monday because I haven't heard anything since the 27th August but he hasn't responded

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    Will do...

  13. #13

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    Thanks - appreciate it

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    Hmm - I can't respond to your private message as I don't have 10 posts. I sent a mail to Steve and got an error that Delivery has failed to these recipients or groups:
    sreed@soundunited.com
    The email address you entered couldn't be found. Please check the recipient's email address and try to resend the message. If the problem continues, please contact your helpdesk. :( I also ccd you and Kim in the mail). At least I thought it was your email address (found it on the forum somewhere)

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    Kim gave me the right email address and Steve is looking into it :)

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    Dude make 2 more post wnd get that PM'ing badge;P

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    I have been really trying one more left to go to unlock the next level.

  18. #18
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    Hello,
    Polk is going to help take care of the problem, contact Kim at kjasper@polkaudio.com he will need your shipping address.
    Regards, Ken

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    Friggin awesome!
    It's better to burn out, than poop your pants


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    Another satisfied should I say Polkie?

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    Holy cow? Really? Awesome :)

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    Wow!....

    Read/Heard a lot about polk customer service...
    But this is a whole ne wlevel of customer service.

    Long live polk!........

  23. #23

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    And one of several factors that prompted me to bring home a pair of RTiA7 towers...great sound, killer after purchase support.
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  24. #24

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    Thank you for sharing , I have also encountered this situation!

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    Sounds like a good way!

  26. #26
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    Hello enjoysport,
    What is your situation?
    Regards, Ken

  27. #27

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    Quote Originally Posted by Upetr View Post
    I like my Polk Audio speakers and I frequent this forum quite a bit although I only registered because I got a bit of a problem.

    I got Polk Audio Rti-A5 in the front with a CSi-A4 in the centre and Rti-A1 in the back driven by a Onkyo TX-NR818. I got them from an authorised dealer here in South Africa just over 8 months ago.

    Anyway - I realised that my front tweeters were not working (only the ones in the front RTi-A5 speakers) so I took the speakers back to the dealer. Today I spoke to the dealer and he told me that the repair will not be covered by warranty and that the tweeters were overdriven.
    Then the guy tells me that it will cost me just over $300 to replace the two tweeters.

    Any other ideas/suggestions?
    Wow... I must say I am very impressed the way Polk and the Polkies here handled this situation, and congrats to you @Upetr.

    I am planning to set up a HT system using A5s, and getting Onkyo TX-NR929. Can you tell me what u did that overdrove the speakers? Just high volume? I thought if the speaker is rated for that wattage, it should not do that.

    I am just curious to know this so I don't do the same thing!

  28. #28

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    Quote Originally Posted by YDR05 View Post
    Wow... I must say I am very impressed the way Polk and the Polkies here handled this situation, and congrats to you @Upetr.

    I am planning to set up a HT system using A5s, and getting Onkyo TX-NR929. Can you tell me what u did that overdrove the speakers? Just high volume? I thought if the speaker is rated for that wattage, it should not do that.

    I am just curious to know this so I don't do the same thing!
    drove them with a clipped signal ....volume turnis upis to loudis.....when you hear any distortion TURN IT DOWN!! more speakers are blown with too little power than with too much power.

  29. #29

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    Wink

    To answer your question - playing normal music you shouldn't have a problem. I have a sneaky suspicion that it happened during a frequency test CD but I can't say for sure. The difference with that is that you can end up with a lot of power going straight into a tweeter which could fry it I guess. One thing I am certain is that I haven't had it clip.

    I just wanted to say that the replacement tweeters arrived with squashed domes. So I used the straw trick but they didn't look happy. So I spoke to the local guy who got another replacement set for me. So when I took the covers of my speakers yesterday I realised that the previously squished tweeters looked nice and smooth again and felt stupid exchanging them.

    By the way - the guy that works for the Polk Audio distributor here was with me in high school. What is the chance of that?

    I just remembered that I need to mail the International rep (Steve Reed), Ken and Kim who have been really awesome all along and I will gladly recommend Polk Audio to anyone.

  30. #30

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    Quote Originally Posted by Upetr View Post
    To answer your question - playing normal music you shouldn't have a problem. I have a sneaky suspicion that it happened during a frequency test CD but I can't say for sure. The difference with that is that you can end up with a lot of power going straight into a tweeter which could fry it I guess.
    BINGO you must use great caution with a test disc. There are better ways to drive the dog a block away nuts

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