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  1. #1

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    Default Soundbar 5000 IHT cuts out when watching Netflix on Samsung smart tv.

    The sound is cutting out after the speakers emit several short bursts of high pitched squeaks. Both the soundbar and the tv are brand new. If I switch from source one to source two or three and then back to source one on the SB, the sound, after a moment or two, comes back on. Help, please.
    Last edited by jelle; 10-04-2013 at 07:21 PM. Reason: grammar/spelling mistake

  2. #2
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    Hello jelle,
    Welcome to Polk's forum, sorry there's a problem. Could you describe what other components you've connected to the SB? Maybe tell us how they are connected?
    Regards, Ken

  3. #3

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    Default Thanks for offering to help!

    My SB5000 is connected directly to my Samsung UN55 smart tv via the optical cable. At this point, that is the only input into the SB. Could the optical cable be at fault?

  4. #4

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    Quite possibly the cable "could" be at fault. I've seen some optical cables that don't fully lock into place into the sockets causing all sorts of issues. even in my living room setup the cable locks on the single optical cable I use are weak, once in a while I have to reach around back and make sure it's still full inserted. Just spend a little time and check your connections and make sure they are solid first, always a good step in beginning troubleshooting.
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  5. #5

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    Hi Jelle; Did you ever get the problem figured out? My husband and I are having the same problem with a Samsung Smart tv.

  6. #6

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    I have this same problem, everything works as intended except when using my smart tv and the netflix app. Sound bar light turns green and cuts out randomly. Using optical audio cable. All hook ups are correct since works in every other instance: TV (cable) , blue ray player etc

  7. #7

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    I am having this issue too-- Samsung F7100 but it cuts out with PS4 as well

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