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  1. #1

    Member Sales Rating: (0)

    Join Date
    Oct 2013

    Default Soundbar 5000 IHT cuts out when watching Netflix on Samsung smart tv.

    The sound is cutting out after the speakers emit several short bursts of high pitched squeaks. Both the soundbar and the tv are brand new. If I switch from source one to source two or three and then back to source one on the SB, the sound, after a moment or two, comes back on. Help, please.
    Last edited by jelle; 10-04-2013 at 07:21 PM. Reason: grammar/spelling mistake

  2. #2
    Member Sales Rating: (0)

    Join Date
    Jul 2001
    Polk Audio


    Hello jelle,
    Welcome to Polk's forum, sorry there's a problem. Could you describe what other components you've connected to the SB? Maybe tell us how they are connected?
    Regards, Ken

  3. #3

    Member Sales Rating: (0)

    Join Date
    Oct 2013

    Default Thanks for offering to help!

    My SB5000 is connected directly to my Samsung UN55 smart tv via the optical cable. At this point, that is the only input into the SB. Could the optical cable be at fault?

  4. #4

    Member Sales Rating: (0)

    Join Date
    Aug 2013
    Abbotsford BC


    Quite possibly the cable "could" be at fault. I've seen some optical cables that don't fully lock into place into the sockets causing all sorts of issues. even in my living room setup the cable locks on the single optical cable I use are weak, once in a while I have to reach around back and make sure it's still full inserted. Just spend a little time and check your connections and make sure they are solid first, always a good step in beginning troubleshooting.
    Living Room Evolved
    Onkyo TX-NR717
    Parasound HCA-1200II > Polk Audio RTi A7 Black Front
    Polk Audio RTi A3 Black Rear
    Polk Audio CSiA6 Center
    Tannoy TS2.12 Sub
    Marantz CD6004
    Apple Mac Mini
    Apple TV 3rd Gen
    Sony PS3 160Gb/Microsoft XBox 360
    Insignia 55 inch 120Hz TV

    Harman Kardon HK 3490/HK 3375
    A:Onkyo SKF-4800 Towers Black
    B:Polk Monitor (Model) 5 with Peerless Tweets
    Polk PSW108
    PS3 320Gb
    Insignia 39 inch 60Hz TV

  5. #5

    Member Sales Rating: (0)

    Join Date
    Dec 2013


    Hi Jelle; Did you ever get the problem figured out? My husband and I are having the same problem with a Samsung Smart tv.

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