Far be it from me to post a good story, but this one deserves some attention, from an airline no less.
WestJet of Canada had a virtual Santa asking passengers what they wanted for Christmas. Passengers shrugged it of as a seasonal gimmick but told Santa what they wanted anyway.
While the passengers were in the air, WestJet scrambled their volunteers to go get everything on those lists. When passengers landed, went to get their luggage, Santa was there with their wish. Even a big screen TV. Kudo's to WestJet....may success follow you and your people.