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  1. #271

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    Your problem, and it is your problem, is that after the first couple of rants you now come off as a spoiled 2 year old not getting its way. When people read this thread and all the others you've posted in saying basically the same exact thing I suspect they will come to the same conclusion. Some may even ask if you'd like some cheese with your whine. The fact is some of us have asked you to cease your broken record type rants for your own good, but no one has bullied or harrassed you.

    Fanboy I'm not, so get that straight in your head. Not every product made by any company is a home run. For example, the LSi 15 and 25 are not two of Polk's best efforts, which I have stated many times here and on other sites.
    'Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a turd by the clean end."

  2. #272

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    I preordered these headphones back in 2013 and registered them the day they arrived. I encountered the mic problem on the first night with my friends and immediately reached out to Polk about the problem.

    To this day, weeks later, no one from Polk has responded. I have made multiple attempts to contact their support team. Not one single reply.

    I have also been watching this thread without comment, being patient, waiting for more than one post from Polk, but seeing negative posts by fellow customers for complaining is just sickening in this situation. Polk should be in this thread commenting, and they should certainly ban posters that tell other customers to shut up on a forum about this problem.

    If Polk wants me to trust them they should support their product and respond to valid customer inquiries. If they want to let so called "Loyal Customers" attack new customers they will only be damaging their brand further.

    I just want some simple communication from Polk.

  3. #273

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    Did you try calling Polk?
    'Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a turd by the clean end."

  4. #274

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    Quote Originally Posted by Spiitz Travsky View Post
    I preordered these headphones back in 2013 and registered them the day they arrived. I encountered the mic problem on the first night with my friends and immediately reached out to Polk about the problem.

    To this day, weeks later, no one from Polk has responded. I have made multiple attempts to contact their support team. Not one single reply.

    I have also been watching this thread without comment, being patient, waiting for more than one post from Polk, but seeing negative posts by fellow customers for complaining is just sickening in this situation. Polk should be in this thread commenting, and they should certainly ban posters that tell other customers to shut up on a forum about this problem.

    If Polk wants me to trust them they should support their product and respond to valid customer inquiries. If they want to let so called "Loyal Customers" attack new customers they will only be damaging their brand further.

    I just want some simple communication from Polk.
    Not just that, but the crap we have to contend with from the local fanboys on top.

    Have a look at a few of the other threads here on this issue where I protest and look at the constant harrassment and bullying I get from these people when I complain.

    It's now 3 WEEKS since the release of this product and there's no further update on a software fix or timeline of when we can expect one.

    At BEST we have a boom mic being sent out in the next week which honestly isn't what we need here. We just need the mic in the headset working.

    Because Polk are chosing to be so tight lipped about progress, Xbox/Microsoft are simply pushing us back to Polk and the local fanboys here as just being *******s over it, I'm having to discuss this outside of the Polk sphere in other social media spectrums.

    Sad to say, this has been a very poor consumer and customer experience and after shelling out over $200 Australian for this piece of crap which now sits on a shelf gathering dust, I have a mighty big axe to grind over the issue.

  5. #275

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    I am a fan. I bought them after reading multiple reviews and reading all the issues, I still took a leap of faith. Polk is a well respected audio company. To me they sound fantastic. I am not one to purchase multiple headsets like someone posted above. After buying that many you'd think you'd find a winner. In fact these are only the second gaming headsets I have ever bought. I had a Logitech set that I used to play BF2. I prefer to get one and stick with it.

    I haven't tried the mic yet, I don't know if it's a deal breaker for me as I do most of my gaming silent and not many of my friends have switched to X1 yet. If the boom mic fixes the issue temporarily until a patch comes out, then that is a good thing. If not, I still have a superb set of headphones. I got them on eBay for $138, saved $30 and they are brand new...if anyone is interested in these at a discount...everyone seems to be unloading them on eBay. I'll be happy until a surround sound set comes out. As it stands they replicate sound placement fairly well.

  6. #276

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    Quote Originally Posted by Tiremfej View Post
    everyone seems to be unloading them on eBay. I'll be happy until a surround sound set comes out. As it stands they replicate sound placement fairly well.
    Because the mic doesn't work.

    It's a gaming headset, not an audio headset. There's better options if all you want is pure audio (especially if you want surround sound, you cannot get a true dolby experience with the Xbox headset adaptor, it's a technical impossibility).

    People buy the Polk4Shot because they wanted that trusted brand audio quality WITH good chat functionality.

    They got only half, hence they're dumping this product in droves.

  7. #277

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    Quote Originally Posted by Lobstah View Post
    Little problem here, so in order to get the free boom mic I need to register my headphones correct? Well I seemed to have misplaced the little register card with my serial number on it. Is there any other way to register my set so I can get the boom mic? Can I find the serial number somewhere on the headset itself? Any help would be greatly appreciated.
    Just in case anyone else has the same problem, the serial number can be found by popping off the "right side" ear cup.

  8. #278

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    Quote Originally Posted by Spiitz Travsky View Post
    I preordered these headphones back in 2013 and registered them the day they arrived. I encountered the mic problem on the first night with my friends and immediately reached out to Polk about the problem.

    To this day, weeks later, no one from Polk has responded. I have made multiple attempts to contact their support team. Not one single reply.

    I have also been watching this thread without comment, being patient, waiting for more than one post from Polk, but seeing negative posts by fellow customers for complaining is just sickening in this situation. Polk should be in this thread commenting, and they should certainly ban posters that tell other customers to shut up on a forum about this problem.

    If Polk wants me to trust them they should support their product and respond to valid customer inquiries. If they want to let so called "Loyal Customers" attack new customers they will only be damaging their brand further.

    I just want some simple communication from Polk.
    It was hard for me to get a reply as well but I did eventually get though on the phone and the pleasant gentleman on the phone assured me that everyone who has registered their headset will get a free boom mic and that they will be sending them out starting on the 31st of March.

  9. #279

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    Lobstah is a smart guy, took my advice and picked up the phone. Seems to be a lost concept these days.

    The other guy, who wants me banned (LMAO on that one) just up and disappeared when I asked him if he made a call.

    Quote Originally Posted by Austacker View Post
    I'm personally convinced it's a Microsoft issue now, but frustrated by their slow response in addressing the issue.

    They're leaving it all on Polk atm to provide updates which I think is pretty damn ordinary.
    And yet you're still bad mouthing Polk.
    'Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a turd by the clean end."

  10. #280

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    Quote Originally Posted by F1nut View Post
    And yet you're still bad mouthing Polk.
    No, I'm 'bad mouthing' the apologist's mindset you people have adopted, the lack of information flow and the three god damn weeks we've been waiting so far for a fix for this 'issue'

    'Blame' is a moot issue here because regardless of 'who' is to blame, I still have a friggen headset that simply doesn't work.

    But apart from you lot, I'm actually telling people the truth about this. In all my postings off site I've said that it's not a polk issue and that a boom mic is coming and the device doesn't work as advertised out of the box.

    People can make up their own mind on whether they want to make a purchase then.

    oh wait, you don't want me to tell people that the mic doesn't work atm? You afraid it might impact sales?

    So what's more important here, the consumer's right to get a product they paid for functioning as advertised by withholding information that might impact that purchase decision?

    Or waiting until after they get their purchase home, realise the mic doesn't work and then head over here to have you lot say 'just wait until they fix it'

    There's a clear duty of care here not being addressed and you self assuming integrity bound moral crusaders would rather keep potential customers willfully ignorant, whilst lambasting those who are sitting on a 3 week old purchase that doesn't work and are expressing their displeasure at that?

    You fanboys are a joke.

    I give credit where it's due (and I do on the Polk audio and design of the headset - it's top notch) and I give criticism where it's due also (the fkn mic doesn't work and it's been 3 damn weeks and counting).

    I held onto my headset unlike many who just traded theirs back or sold it and left neg feedback.

    Go out there and see for yourself.

    But no, I stuck with my purchase. Even though I'm pissed off, I'm still 'supporting' Polk by retaining my purchase

    The only good thing in this situation is potential customers can see the sort of situation they'll be dealing with if they make a Polk purchase

    The mic won't work and the rabid fanbase will give them crap if they complain.

    Nice going.

  11. #281

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    Quote Originally Posted by Austacker View Post
    No, I'm 'bad mouthing' the apologist's mindset you people have adopted, the lack of information flow and the three god damn weeks we've been waiting so far for a fix for this 'issue'

    'Blame' is a moot issue here because regardless of 'who' is to blame, I still have a friggen headset that simply doesn't work.

    But apart from you lot, I'm actually telling people the truth about this. In all my postings off site I've said that it's not a polk issue and that a boom mic is coming and the device doesn't work as advertised out of the box.

    People can make up their own mind on whether they want to make a purchase then.

    oh wait, you don't want me to tell people that the mic doesn't work atm? You afraid it might impact sales?

    So what's more important here, the consumer's right to get a product they paid for functioning as advertised by withholding information that might impact that purchase decision?

    Or waiting until after they get their purchase home, realise the mic doesn't work and then head over here to have you lot say 'just wait until they fix it'

    There's a clear duty of care here not being addressed and you self assuming integrity bound moral crusaders would rather keep potential customers willfully ignorant, whilst lambasting those who are sitting on a 3 week old purchase that doesn't work and are expressing their displeasure at that?

    You fanboys are a joke.

    I give credit where it's due (and I do on the Polk audio and design of the headset - it's top notch) and I give criticism where it's due also (the fkn mic doesn't work and it's been 3 damn weeks and counting).

    I held onto my headset unlike many who just traded theirs back or sold it and left neg feedback.

    Go out there and see for yourself.

    But no, I stuck with my purchase. Even though I'm pissed off, I'm still 'supporting' Polk by retaining my purchase

    The only good thing in this situation is potential customers can see the sort of situation they'll be dealing with if they make a Polk purchase

    The mic won't work and the rabid fanbase will give them crap if they complain.

    Nice going.
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  12. #282

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    I could have bought a better set. I didn't. I'm confident a fix will come for these. In fact I'm pretty sure the next update will allow for it on X1. Already added sound leveling with snapped and open apps. It works well. There was also another update to the controller firmware so maybe it fixed it. I should give it a whirl. Beta, so I'm not sure if they would mention a fix until it is final.

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