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  1. #211

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    Quote Originally Posted by shepx2 View Post
    It's simple. He's a broken record, and comes off like an entitled child. I have the Melees, and I let polk know I was disappointed. That's it, nothing more. Why? Because Polk has always taken care of me, and they don't need me ranting on about how much money they are losing.
    Rambling on like he was shows how immature he is. Polk has been around for a long time. They understand the importance of this issue and its ramifications. (that's why they got out in front of the issue immediately).

    If he's that upset, and doesn't trust it will get fixed, he can return them.
    Does that clear things up?
    Totally unnecessary mate.

    A dissatisfied customer isn't a broken record because they complain about a $220 purchase & lambasting people who have an issue isn't any better.

    Whilst I'm here to complain, plenty of others won't. Many will pop in here to see if it's already been mentioned, see how expressing frustration is met with by Polk fanboys and not even bother.

    It's clear to me you've never worked in any customer service capacity in your life considering your attitude.

    I appreciate the fact you personally have faith in the product and company behind it, but by your own admission that stems from previous experience with the company.

    For many of us, this is our first step into the brand and our first product purchase is not a good one.

    You have to appreciate that without a track record to go on as you've experienced, it's completely justified to be cynical and have a lot of angst over the issue, especially when updates are virtually non existent or the standard line is 'it's not our problem, it's someone elses'

    Been a week now and all we have is a blanket statement and no further updates at all, just a lot of buck passing.

    You can have all the faith in Polk you like over this issue, but for many of us being the first time here, it's not so easy to just take other people's word for it.

    Say lay off the snide attitude and appreciate that coming from a position of no prior interaction with this company, being a little nervous at the moment is completely justified.

    Polk might be awesome, but I'm really starting to dislike the community built up around it.
    Last edited by Austacker; 03-12-2014 at 04:49 PM.

  2. #212

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    I'm with you Austacker. It’s a little strange to see such harsh comments from long time members of this forum. Not sure why they are so adamant that we are the ones at fault and that we are expected to be patience, bite our tongues, and wait for a patch. Obviously not many of them are gamers or they would understand that being able to communicate is just as important as good sound. For me, I am an older gamer and love to hang out and BS with my other buddies between games. So having a broken mic could be argued as being even worse than poor sound.

    As for my review, I posted in the 4 Shot issue thread. http://www.polkaudio.com/forums/show...-shot-problems
    Last edited by SgtPayback; 03-12-2014 at 05:13 PM. Reason: moved review

  3. #213

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    For the sake of consistency and balance, the indicated issues with the Microsoft firmware is having a broad range of issues.

    http://forums.xbox.com/xbox_forums/x....aspx?pi7406=1

    I'm experiencing the same issues as reported here.

    The Xbox one adaptor firmware launch has been completely borked by the looks of it.

    But no matter who you speak to in authority, all we get is 'we're working on it as fast as we can' - then nothing for a week.

    It's very frustrating!

  4. #214

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    I'm sorry if you're offended by "some of the longstanding members of the community". But that's what we are: a community. And when new people come in and act like you have (entitled, argumentative, and being unreasonable) then of course we're going to be a little harsh.

    And yes, some of us are gamers. And some of us have the same headphones you do, (I have the Melees) and expressed disappointment over them. But what we aren't doing is making it into a whinefest.

    Polk and MS have both given you statements on this issue. Many people here have tried to reassure you as well, since we do have experience with them. What more do you want? Anything involving computers or electronics never has an immediate fix.

    So, as I said before, you have a decision to make: trust them that this will be fixed, or don't, and return your product. But continually whining on these forums does nothing positive for you. Zero. I guarantee both companies are hard at work on a fix, and I'm sure they wish it hadn't ever happened.
    Last edited by shepx2; 03-12-2014 at 09:11 PM.

  5. #215

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    "But what we aren't doing is making it into a whinefest."

    Which is probably why it's still an issue.

    But the fact to you imply "complaint" = "whine" made in a condescending tone contradicts your offer of "help", so please don't say sorry for something you're clearly not sorry about.

    You can be complacent and trusting of Polk all you like, but don't patronise those without experience with this company who are frustrated and complain about a matter in which they are financially invested, especially when they're completely justified in doing so.

    You neither speak for the company or are privy to the information, so on what authority you feel you are justified in telling disgruntled customers what to believe and how to behave is not only presumptuous and arrogant, it's downright rude.

    I complain here because it's their official sounding board. I've also complained via Twitter as well.

    Apart from the official statement so far, there's no further word. But what I don't need is someone like yourself undermining my legitimate complaints with condescending labels simply because it offends your own personal sensibilities.

    I want an answer here as well, but you are NOT helping this situation with your attitude.

  6. #216

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    Quote Originally Posted by shepx2 View Post
    I'm sorry if you're offended by "some of the longstanding members of the community". But that's what we are: a community. And when new people come in and act like you have (entitled, argumentative, and being unreasonable) then of course we're going to be a little harsh.

    And yes, some of us are gamers. And some of us have the same headphones you do, (I have the Melees) and expressed disappointment over them. But what we aren't doing is making it into a whinefest.

    Polk and MS have both given you statements on this issue. Many people here have tried to reassure you as well, since we do have experience with them. What more do you want? Anything involving computers or electronics never has an immediate fix.

    So, as I said before, you have a decision to make: trust them that this will be fixed, or don't, and return your product. But continually whining on these forums does nothing positive for you. Zero. I guarantee both companies are hard at work on a fix, and I'm sure they wish it hadn't ever happened.
    Not sure where or how you are getting any of that. The mic doesn't work and neither Polk nor MS have given any explanation as to why. With most of us (myself included) buying a new headset that can only be returned for a refund within 7 days, that doesn't leave us much time on waiting for a fix. So asking for a patch or at least some more information within this timeframe is definitely not unreasonable.

    Regardless, I swapped mine for a pair of Turtle Beach XO Seven's and they work fantastic. In fact, they are a little bit louder and more comfortable that the 4 Shot. I also like the braided cable that runs between the headphones and the controller more than the flimsy plastic cord on the Polk.

    As for those that ride this out, I hope they patch it. But even then you aren't guaranteed a fix. I highly recommend those of you still holding on to your 4 Shot take a good look at when you return policy ends. It is probably in your best interest to return them and get your money back if they don't patch soon. Good luck.

  7. #217

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    Hey, is this issue fixed?

    I updated my controller the other day knowing the puck was coming for my Melee.

    I plugged it in, and it asked me to update again so I did.

    I jumped into a game of Titanfall, someone was talking so I asked how I sounded and he said I was clear and not muffled.

    So?

  8. #218

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    Quote Originally Posted by Austacker View Post
    I'm questioning this as the audio pickup in upload studio and in a party chat or game are using the same cables, same adaptor.

    I tried it with the Xbox one version of Skype (you can do a self test there) and can report absolutely that the mic was too soft.
    I'm not sure what you mean with "using the same cables, same adapter" in recording a voice over in Upload Studio. When you have a headset plugged in, it uses that mic instead of the Kinect's. I tried it again tonight & my voice recording is clear and audible. However, since the time has expired on editing my original post prior to this one; I have to update my findings. I originally reported that Skype (test call), smartphone calls, and Upload Studio (the Xbox One app) functioned properly. That is not the case with Skype as I tested it further. I agree that the Skype (test call) did prove to be very low in volume even though I was speaking in a normal voice. The smartphone & Upload Studio still resulted in clear & audible voice.

    As far as some of the forum members knocking you on your "sense of entitlement," I believe that consumers are entitled to an explanation & resolution. I completely understand the notion of "the squeeky wheel getting the oil." Polk has gone on record that they are working with MS to bring a resolution to the Melee/4Shot's mic issues. Perhaps they haven't pinpointed what the bugs are or the magnitude of them. Therefore, there's nothing substantial to report. Many of us wouldn't know what the status is unless you had first hand knowledge of their proceedings. I think that it's safe to say that everyone that's been affected so far wants the patch to fix the Polk and other manufacturers' headsets to be released as soon as humanly possible. Look, we're all in the same boat here. We have in our possession a product that we very much want to keep and support its makers. We all want what we paid for with our hard earned coin to work at optimal performance. As Polk customers, we are entitled to that because we chose to patronize this company by purchasing their product(s). The fact that many headset manufacturers are also having mic issues further solidifies that something is wrong with either the MS headset adapter (which was contracted to Turtle Beach) and/or the controller firmware.

  9. #219

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    Agreed, I cannot use these when gaming w/ friends as they cannot hear me or i have to yell, which is dumb cuz i got these to be quiter. I cannot return then as they are opened can only exchange for another pair. So I am screwed out of 160 bucks for headphones I can use with my phone. I never use headphones with my phone. I want to stream and talk to people and cannot do this. I should have bought the Microsoft ones but thought Polk would sound awesome. They do but if I cannot talk to my friends while playing why wear them. This is killing my whole Titanfall experience, as I can either play with sound but with no friends, or play with friends and no sound. This sucks. Last Polk product I buy and I typically love their products.

  10. #220

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    It is poor customer experience, I work for technology solutions provider if we told one of our customers it will take weeks to fix something we would lose that customer. How about send me a rebate since I didnt get what I paid for. I paid for a working functional headset. Not a half working one or allow me to send these back to you for a full refund as many stores will not allow these to be returned if opened only exchanged for the same crappy headset.

  11. #221

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    I got my puck yesterday. I tried listening to skype on echo123. It sounded pretty soft. I played people on titanfall and they said it sounded okay. I dunno. Will test more tomorrow.

  12. #222

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    My adapter/cable are on a truck for delivery today, as well as a friend of mine's. I will report back once we receive ours...

    I mean, I'm expecting it to be muffled/soft as this seems to be a known issue. And I would thus expect it to be solved in a few weeks as Polk has stated.

  13. #223

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    Ok, here to give an update... Me and one of my gaming buds just got our adapters in today and used the Polk's (we both have the Melee's) for the first time and I must say we were not disappointed. Maybe because we went into it expecting an absolutely horrendous experience. Was there a slight bit of "muffling" sure, but didn't seem to the extreme that others are posting. Needless to say we both plan on keeping them in hopes that the next update makes the experience even better.

    I think a lot of it comes down to getting the right mix of game versus party chat audio, etc. Maybe people sound too quiet because the people on the other end don't have the party chat mix correct?

  14. #224

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    Quote Originally Posted by sframsden3 View Post
    Ok, here to give an update... Me and one of my gaming buds just got our adapters in today and used the Polk's (we both have the Melee's) for the first time and I must say we were not disappointed. Maybe because we went into it expecting an absolutely horrendous experience. Was there a slight bit of "muffling" sure, but didn't seem to the extreme that others are posting. Needless to say we both plan on keeping them in hopes that the next update makes the experience even better.

    I think a lot of it comes down to getting the right mix of game versus party chat audio, etc. Maybe people sound too quiet because the people on the other end don't have the party chat mix correct?
    This definitely seems to be part of the problem. MS really screwed up how to mix the audio between the two. How they screwed up something so simple is beyond me.

  15. #225

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    I'm not saying this is a Polk problem...

    I am saying that I REALLY appreciate how quickly Polk responded about MS making an update for it and would appreciate a new progress report.

    Maybe Polk isn't responsible for deploying a patch via XBL, but they obviously have the open dialog with MS about what's going on. Some transparency for us paying customers would be hopeful and reassuring.

  16. #226

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    Quote Originally Posted by Guywired View Post
    I'm not saying this is a Polk problem...

    I am saying that I REALLY appreciate how quickly Polk responded about MS making an update for it and would appreciate a new progress report.

    Maybe Polk isn't responsible for deploying a patch via XBL, but they obviously have the open dialog with MS about what's going on. Some transparency for us paying customers would be hopeful and reassuring.
    Don't assume they have good communication with MS. I used to live in Seattle and worked outside of Redmond, and have friends who worked at MS. Communication, even with their big partners, isn't always a strong suit of theirs.

  17. #227

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    I tend to talk louder than normal & have a deep bass voice. I wonder if it would still be muffled for me.

  18. #228

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    Well I've switched to using my TB earforce Z11 with this adaptor and can say there is NO ISSUE AT ALL on mic volume

    So either this is a firmware issue on the adaptor specific to the Polk with the mic gain set far too low or a simple case of the fact the Polk mic is sitting on the side of the head instead of in front of the face to pic up voice

    Honestly I expect it's the latter

    Audio quality is great on the Polks but that's like saying a Ferrari without friggen wheels is a great sports car

    This headset for a gamer who needs a quality chat component is complete junk. So my polk4crap now sits on a shelf gathering dust and I use a cheap I $50 turtlebeach which can actually do chat properly whilst doing my best to warn anyone who will listen that the Polk simply doesn't do the job

  19. #229

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    If you're that dissatisfied why not return it? Then you can wait and hear reviews after the next update hits... If you're still in the market and you like what you're reading in the reviews, then you can buy it again, otherwise move on. Like others have said, you sound like a broken record. Everyone here knows that Austacker is vey unhappy with his Polk headset. I don't believe anyone thinks otherwise.

  20. #230

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    Quote Originally Posted by shepx2 View Post
    This definitely seems to be part of the problem. MS really screwed up how to mix the audio between the two. How they screwed up something so simple is beyond me.
    It's Microsoft...just look at the track record of failed products...need I mention....Vista ? :)
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  21. #231

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    Quote Originally Posted by Austacker View Post
    Audio quality is great on the Polks but that's like saying a Ferrari without friggen wheels is a great sports car
    The same could be said for lousy headphones with a mic that works ok.



    Quote Originally Posted by Austacker View Post
    This headset for a gamer who needs a quality chat component is complete junk. So my polk4crap now sits on a shelf gathering dust and I use a cheap I $50 turtlebeach which can actually do chat properly whilst doing my best to warn anyone who will listen that the Polk simply doesn't do the job
    And this is why I said you were whining. You act like the victim, badmouthing Polk here and in Reddit because they wouldn't get a solution fast enough for you. Yet ignoring the fact that not only has Polk tried to tell you what the problem is, but ignoring people all over the internet that have been complaining about various issues with multiple brand headsets. And ignoring other people who have tested their headphones and said they were fine.

    Do us all a favor: Go return your Polks, enjoy your $50 POS headphones, and go about your way. Find something you will be happy with, because you obviously have made your mind up that you will not be happy here, no matter what is said or done.

  22. #232

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    Wonder what Polk thinks about this review from IGN.

    http://www.ign.com/articles/2014/03/...box-one-review

  23. #233

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    Quote Originally Posted by dvine View Post
    Wonder what Polk thinks about this review from IGN.

    http://www.ign.com/articles/2014/03/...box-one-review
    Who knows, but I have my opinion: the reviewer has no right doing professional headphone reviews for a game magazine. There is always varying opinions on what someone likes best sound wise to themselves. But regardless of what his opinions on the sound characteristics are, THE most important part of a gaming headset is how the soundstage is presented. (which is wide and very good in these, and a feat for the price point) This guy didn't even mention A single thing on the soundstage, which tells me he is clueless. And if you read thru the comments on his "review", many other folks feel the same way.

    Let him stick to his lousy (most likely) turtle beaches, and I'll sneak up on him every time.

  24. #234

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    Quote Originally Posted by dvine View Post
    Wonder what Polk thinks about this review from IGN.

    http://www.ign.com/articles/2014/03/...box-one-review
    haters gonna hate.

    For me, the 4shots/melee headset is the most i have ever spent on a pair of headphones. I think they work great. I can use them for work and at home with anything that has a 3.5mm output. To add to that, i dont look like a complete tool wearing gaming themed headphones in public.

    Minus the mic issue (not Polks fault btw), the sound is great regardless of what they are being used for. Are there nicer headphones out there? ABSOLUTELY. However, for the price and multi-useability of these, the higher end music or game specific headphones cant beat these IMO.

  25. #235

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    Quote Originally Posted by dvine View Post
    Wonder what Polk thinks about this review from IGN.

    http://www.ign.com/articles/2014/03/...box-one-review
    Ironic, that after word of mouth 'whining' is being fobbed of by the fanboys here, now even completely independent reviews detailing the exact same issue are wrong too

    You people are in denial
    Last edited by Austacker; 03-15-2014 at 08:22 AM.

  26. #236

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    I swear I've read elsewhere that the mic issue is not exclusive to the Polk headsets.

  27. #237

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    Most of the issues i have seen from other headsets were static & echoing. Polk is the only one i have seen with low mic volume.

  28. #238

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    Quote Originally Posted by Daunting View Post
    Most of the issues i have seen from other headsets were static & echoing. Polk is the only one i have seen with low mic volume.

    Correct. I haven't seen any other headphone models have complaints about a muffled mic. But there have been a multitude of other issues: Static and echoing as you stated, sound dropping out completely at random times, and some people not being able to get a proper chat/game mix, when they clearly understand how it should work. I suppose I shouldn't be surprised, considering how buggy some of the features of the Xbox have been, but still. It seems pretty crazy.

    As far as the mic issue, I'm starting to wonder if there are two problems: a batch of bad mics, and an issue with the chat adapter. I've seen too many people state that they've tried theirs with a PS4 or a phone and it sounded fine to rule out this being a design issue. But I can say that I tried mine with my phone and it did not sound good either. So for now, it's just wait and see.

    I will say that I am totally impressed with the audio quality of these, for the price. The soundstage is much wider and details much clearer than the Steelseries Siberia V2 set I had before. Solid, tight bass that I prefer to the generally bloated sound of anything by Turtle Beach.

    I have had my eye on a set of Fidelio X1's for a while now, and I found a great deal on a pair, so I will need a mic with it. I ordered a V-Moda boom mic, and may try it out with the Polks as well.

  29. #239

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    Yes I agree something isn't quite right on the "it's Xbox" claim for me

    Just can't shake that feeling that it's the position of the mic at the side of the head is the root cause, but I'm happy to be proven wrong
    I've tried to use it for skype calls (test call with skype on the X1 version) and have verified the volume is too low

    So I dunno. I'm fairly dubious of the claim, but I've held onto the headset anyway

    Can't help but feeling I'm going to regret that decision but I still hold out hope snyway

    There's no way in hell I'm recommending this headset right now to anyone and were into the 2nd week since release without an update
    I'm losing faith here and starting to think I've been ripped off - but hope that's not the case

    For now I'll continue to use a headset that was less than 1/4 the price of the 4shot and at least still be able to chat with friends, but this waiting around is BS

  30. #240

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    I am still using a cheap $50 wired headset with the adapter until this gets resolved. I love the design of the 4 shots & boom mics bug me. I want to get them if they get patched, XO sevens if not. I really don't like the design of the xo sevens as much though.

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