A dissatisfied customer isn't a broken record because they complain about a $220 purchase & lambasting people who have an issue isn't any better.
Whilst I'm here to complain, plenty of others won't. Many will pop in here to see if it's already been mentioned, see how expressing frustration is met with by Polk fanboys and not even bother.
It's clear to me you've never worked in any customer service capacity in your life considering your attitude.
I appreciate the fact you personally have faith in the product and company behind it, but by your own admission that stems from previous experience with the company.
For many of us, this is our first step into the brand and our first product purchase is not a good one.
You have to appreciate that without a track record to go on as you've experienced, it's completely justified to be cynical and have a lot of angst over the issue, especially when updates are virtually non existent or the standard line is 'it's not our problem, it's someone elses'
Been a week now and all we have is a blanket statement and no further updates at all, just a lot of buck passing.
You can have all the faith in Polk you like over this issue, but for many of us being the first time here, it's not so easy to just take other people's word for it.
Say lay off the snide attitude and appreciate that coming from a position of no prior interaction with this company, being a little nervous at the moment is completely justified.
Polk might be awesome, but I'm really starting to dislike the community built up around it.