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  1. #1

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    Dec 2002
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    Ontario
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    Default I'm getting frustrated

    As some of you guys might of read, I had a problem with my Denon AVR-1804 receiver. So my dealer sent it out July 30 and I still don't have it back. I'm really starting to get impatient, it's almost been a month. Has anyone else felt that Denon Canada had slow customer service? Should it really take that long?

    Gerry

  2. #2

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    Sep 2002
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    Alberta
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    Default

    I have had nothing but SLOW service from Denon Canada.

    Pack it up - send it away - 4 weeks later - it is on the "Test Bench" and they have been unable to confirm the problem.....Send it back - still has a problem. I'm not sending it back for 6 weeks again - warranty or not.

    Makes me really happy I bought Denon - sheesh - would have been better off with Onkyo.

    Never again.

  3. #3

    Member Sales Rating: (1)

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    Jul 2001
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    3,292

    Default

    Originally posted by VE6OHV
    Makes me really happy I bought Denon - sheesh - would have been better off with Onkyo.
    Never again.
    Yep, 5 Onkyo's not a single problem........
    PS3 and HD Front Projection, life is good. Too bad Blu-Ray and the PS3 are already obsolete.....

  4. #4

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    Dec 2002
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    Ontario
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    Default

    I'm up to the point where I think I'm going to trade in my receiver. If my dealer takes it off my hands I will be looking at either a Yamaha, Marantz or Nad. Tell me what model you guys think I should look at within these 3 brands. I want something a step up from my AVR-1803.

  5. #5

    Member Sales Rating: (1)

    Join Date
    Mar 2002
    Location
    West Des Moines, IA
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    3,221

    Default

    You should be able to nab a Yamaha RXv1400 or 2400 on the cheap soon, because the 1500 and 2500 are due to land in October.

  6. #6

    Member Sales Rating: (1)

    Join Date
    Jan 2003
    Posts
    356

    Default

    I had a denon DVM-4800. 6 months later it broke. 2 months later I finally got it back, so much for 7-10 days... And that was Denon USA

    Howie

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