I am writing to complain about the very poor parts service offered by Polk on its RT7 speakers.
I put a speaker in for repair in June 2004 and it is now October 2004. Polk has not yet issued a part MW8002 for the repair of that speaker and I now find that they are on back order with no determined delivery date.
This is the poorest service performance for parts I have ever come across and I will certainly never buy Polk Audio products ever again. I will also make sure everyone I speak to about music systems knows about this bad experience and gets my advice not to buy Polk based on my experience that they are unreliable.
I think as many people as possible should be made aware of this appalling waiting time.
Polk's poor service has resulted in my having to purchase new speakers which will cost me hundreds of dollars at a minimum. I suggest Polk improves its parts performance considerably as customer service does not just end at the time I pay for the product.