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  1. #1

    Member Sales Rating: (21)

    Join Date
    Sep 2002
    Location
    Deep Down the Rabbit Hole
    Posts
    9,610

    Thumbs up Crutchfield comes through

    As always when a company does right it should be noted.

    About 4 months ago I purchased a Denon-2900 DVD from Crutchfield. The is this is the first time I have bought something from them out of "Scratch and Dent". This was just after the 999.00 price was dropped to 699.00, the S&D price on the unit was 594.99. So I pull the trigger figuring why not if it is too banged up I will send it back. So the unit comes in two days and there is not a mark on it, I mean I look the thing over real good, cool, set her up pop in a SACD and right out the box I am pretty happy, now this unit never saw a DVD video. I notice the player's feet do not quite sit perfectly level, a very minor repair and this is fixed. This player is strictly for 2 ch. hi rez in the cave. So I use it over the past four months, then something starts going wrong, I put in "In the Flesh" and it wont read the disc, so I open and close the drawer and bango she works like a charm, by now the unit gets really broken in, its teamed with the Dodd pre and I am loving life pretty good. But the next night same disc, wont read and have to open and close the drawer four times before it reads the disc, I clean things up but no luck, same problem, open drawer close, no read, sheesh this is not good.

    I call Crutchfield and explain, as we know they are on closeout now at 629.99 or 35.00 more than the S&D price I paid for the one I have. Crutchfield gives me full credit for the old unit, I give them 35.00 and wham a brand new A-stock 2900 is on the way to me with full factory warranty. Now I feel pretty confident this would not be the case from a B-stock non-authorized dealer. No hassle from Cruthfield at all. All I had to do was ask if they would credit full price and let me pay the difference for a new one, they had another S&D, but I passed on it and the representative fully understood my reason for doing so.

    Although I realize I am replacing the same piece, still getting a bit of the "new" gear glow!! Picked a silver one this time just to be a bit different.

    RT1 :D
    REEL TIME THEATRE
    Onkyo-TX-NR5007
    B&K 7270 amplifier
    Polk SWA-500 Subwoofer amplifier
    OppO BDP-83
    Pioneer Elite 50"
    Polk LCi-RTS-105;LCi-RTS-C;LCi-RTSFx;LCi80Fx
    Subs-Twin Polk CSW200
    HTS5000


    RABBIT HOLE RIG
    BAT VK-31SE
    VTL MB-450 Signature monoblock
    Wolcott Presence monoblock
    Musical Fidelity kW SACD
    Rega P25/RB600/Clearaudio Aurum Beta
    Acoustech Phono-Pre
    Sound Lab Millenium ELS
    BillyBags Rack
    MIT S1/3 cables
    Shunyata/PS Audio/Virtual Dynamics Power Cords


    Everthing Matters...Tubes Rule...and It's Over until it's Not Over

  2. #2

    Member Sales Rating: (1)

    Join Date
    Mar 2002
    Location
    West Des Moines, IA
    Posts
    3,221

    Default

    Pretty sweet deal.

  3. #3

    Member Sales Rating: (13)

    Join Date
    Mar 2002
    Location
    The Mars Hotel
    Posts
    31,267

    Default

    In my best Hoosier imitation, Exxxceeellent!
    'Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a turd by the clean end."

  4. #4

    Member Sales Rating: (27)

    Join Date
    Jun 2003
    Location
    Wish I knew...
    Posts
    4,520

    Default

    Originally posted by F1nut
    In my best Hoosier imitation, Exxxceeellent!
    Wouldnt that be Mr Burns? :)
    Life without music would

  5. #5

    Member Sales Rating: (6)

    Join Date
    Feb 2002
    Location
    Rockledge, Florida
    Posts
    11,601

    Default

    Crutchfield customer service is top notch.... I love Crutchfield :)

    Nice to hear you're happy also with them, they value their PR very greatly.

    Speakers
    Carver Amazing Fronts
    CS400i Center
    RT800i's Rears
    Sub Paradigm Servo 15

    Electronics
    Conrad Johnson PV-5 pre-amp
    Parasound Halo A23
    Pioneer 84TXSi AVR
    Pioneer 79Avi DVD
    Sony CX400 CD changer
    Panasonic 42-PX60U Plasma
    WMC Win7 32bit HD DVR



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