This isn't anything for sale but I did buy my receiver thanks to a posting in this forum so I thought this would be a good place to post.
They had a sale at Frys last week on the HK DPR 2005 receiver. It was a closeout with no rainchecks so I got them to sell me the one in their demo room. After dinking around with it for a while I found out that they didn't give me the proper remote, close but not the DPR one. Frys wouldn't help me all I got from them was an "oh well" I wrote to HK just asking for help in identifying the remote so I could download the manual for it. On a saturday morning within an hour I got a response:
[b]Good morning and thanks for your inquiry to us. Actually, the RCP-2 is the remote for the AVR 335 home theater package. Please fax a copy of your sales receipt to 516-682-3516 attn: Ed Carter along with a copy of this email correspondence and I will send you the correct remote. Once you receive the new DPR 2005 remote you can send the RCP 2 remote to me directly as an even swap.[/b]
What can I say, it's so refreshing to see good customer service when all I was expecting was a form letter and, with luck, a pointer to a pdf file. :D