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  1. #1

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    Oct 2005
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    Unhappy FX-500i tweeter dome crushed

    Howdy - sent an email to Customer Service regarding a replacement tweeter for one in an FX-500i speaker (mid/bass driver side) that was crushed during a move...no response yet. Anyone know if a replacement is available or is it time to start scouring E-bay?

    Any info would be greatly appreciated

    Mark9999

  2. #2
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    Hello,
    You may telephone 1-800-377-7655 to order a replacement tweeter.
    Regards, Ken

  3. #3

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    Exclamation Club Polk discount on replacement parts?

    I sent in an e-mail about replacing a crushed tweeter, and the Polk customer service person who responded said, among other things, the following:

    "We also have on our web-site ( www.clubpolk.polkaudio.com) where you can sign on as a Club Polk Member to receive a discount price on Parts and also get 2nd Day shipping at no charge (In USA). Once in Club Polk go to the section called Service & Parts."

    I cannot figure out how to find this "Service & Parts" section of Club Polk. Am I just dense, or did your customer service person give me faulty or incomplete advice, or what? JLP

  4. #4

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    The only thing I can find right off is the Support link in the upper right hand corner of the Club Polk website. Then click the "need a part?" under Support in the lower left part of the page. Not seeing anything about a Service and Parts section.
    _____________________________________________
    Home Theater: polkaudio Modded SDA SRS 2.3TL's, LSiM706c, 4 X TC265i Rears, SVS PB12 Plus/2
    Pioneer Elite SC-67, Sunfire Signature Cinema Grande 400, Oppo BDP-83

  5. #5

    Member Sales Rating: (16)

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    Found it! They gave you the wrong URL. Try: http://clubpolk.polkaudio.com/
    _____________________________________________
    Home Theater: polkaudio Modded SDA SRS 2.3TL's, LSiM706c, 4 X TC265i Rears, SVS PB12 Plus/2
    Pioneer Elite SC-67, Sunfire Signature Cinema Grande 400, Oppo BDP-83

  6. #6

    Member Sales Rating: (20)

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    Dec 2004
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    Trust in Ken...he is the go to guy at Polk..

    Polk Audio`s Customer Service is outstanding..

    Welcom to the Club..

    Bear

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