I just wanted to take time to brag about Polk service and once recognize Ken Swauger for his understanding and quick reaction to my request for assistance. When I got my new component cabinet, I noticed that my CSi5 speaker's kickstand bracket had basically bent and torn away from the speaker. The only thing I could suspect was a faulty bracket since it had never had any weight but the speakers against it.
When I sent my problem to Ken, he responded the very next day with a statement that my new bracket was on the way.
I cannot say enough about this kind of service and response from such a large company as Polk. There is no doubt that with customer service like this, I will always recommend Polk products to my friends and family.
Thanks again Polk for wonderful products and employees like Ken for taking the time to care about your customers.