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  1. #1

    Member Sales Rating: (0)

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    Aug 2005
    Location
    Florida
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    1,078

    Thumbs up Excellent Service ~ Cheer Polk

    I just wanted to take time to brag about Polk service and once recognize Ken Swauger for his understanding and quick reaction to my request for assistance. When I got my new component cabinet, I noticed that my CSi5 speaker's kickstand bracket had basically bent and torn away from the speaker. The only thing I could suspect was a faulty bracket since it had never had any weight but the speakers against it.

    When I sent my problem to Ken, he responded the very next day with a statement that my new bracket was on the way.

    I cannot say enough about this kind of service and response from such a large company as Polk. There is no doubt that with customer service like this, I will always recommend Polk products to my friends and family.

    Thanks again Polk for wonderful products and employees like Ken for taking the time to care about your customers.

    /cheer
    Holydoc (Home Theatre Lover)
    __________________________________________
    Panasonic -50PX600U 50" Plasma
    Onkyo -TX-NR901 Receiver
    Oppo -Oppo 980HD Universal DVD Player
    Outlaw -770 (7x200watt) Amplifier
    PolkAudio - RTi12 (Left and Right)
    PolkAudio - CSi5 (Center)
    PolkAudio - FXi3 (Back and Surround)
    SVS - PB-12/Plus (Subwoofer)
    Bluejean Cables - Interconnects
    Logitech Harmony 880 - Remote

  2. #2

    Member Sales Rating: (1)

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    Dec 2002
    Location
    Seattle, WA
    Posts
    503

    Default

    Another happy customer. :)
    It really is wonerful to find a product that you love, and have the added benefit of great customer service and support.
    The Family
    Polk SDA-1C's
    Polk SDA-2
    Polk Monitor 10B's
    Polk LSI-9's
    Polk Monitor 5's
    Polk 5 jr's
    Polk PSW-450 Sub
    Polk CSI40 Center

    Do not one day come to die, and discover you have not lived.
    This is pretty f***ed up right here.

  3. #3

    Member Sales Rating: (47)

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    May 2005
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    Sufficiently Breathless
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    11,095

    Default

    + 1 for Ken, always prompt and responsive,, Ken,, this bud's for you :)
    JC approves....he told me so. (F-1 nut)

  4. #4
     Moderator 
    Member Sales Rating: (0)

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    Jul 2001
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    Polk Audio
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    Thanks, guys!
    I'll be sure to raise a glass to everyone in the Forum!
    Ken

  5. #5

    Member Sales Rating: (0)

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    Aug 2005
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    Florida
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    Just as a follow-up... I received the part today and now my speaker is back to functioning like new. You are definitely the man, Ken.
    Holydoc (Home Theatre Lover)
    __________________________________________
    Panasonic -50PX600U 50" Plasma
    Onkyo -TX-NR901 Receiver
    Oppo -Oppo 980HD Universal DVD Player
    Outlaw -770 (7x200watt) Amplifier
    PolkAudio - RTi12 (Left and Right)
    PolkAudio - CSi5 (Center)
    PolkAudio - FXi3 (Back and Surround)
    SVS - PB-12/Plus (Subwoofer)
    Bluejean Cables - Interconnects
    Logitech Harmony 880 - Remote

  6. #6

    Member Sales Rating: (20)

    Join Date
    Jan 2004
    Location
    7th Circle of Hell - aka DFW
    Posts
    10,427

    Default

    Polk CS is awesome!

    I won't say that Polk has never dropped the ball when designing or building a product, every company is going to make mistakes from time to time.

    I've known numerous people who own Polk, and I've never heard of an incident from them or on this board of someone who got bad customer service from Polk.

    Simple enough, you take care of your customers and they'll forgive a mistake every once in a while...

    Excellend job Polk!
    Main HT
    Magnepan 1.6QR fronts, POlk R15 surrounds, Pioneer SC-25, Parasound Halo A23, Oppo BDP-105, Panasonic TC-P60ZT60, Sony PS3, Apple TV

    Bedroom System
    Polk Blackstone TL3, Polk PSWi225 Wireless Sub, HK 3490 Integrated, Oppo BDP-103, Sharp Aquos 32" TV, Apple TV

    Office Rig
    27" iMac w/Amarra, AudioQuest Dragonfly 1.2, Focal XS Book, Schiit Valhalla, Cypher Labs Theorem 720, Philips Fidelio X1, Sennheiser HD600, HiFiMan HE-500, B&W P7, LG 47LM7600, Sony PS3, Apple TV

  7. #7

    Member Sales Rating: (58)

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    Feb 2003
    Location
    6 Underground
    Posts
    25,306

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    Polk Customer Service makes me feel funny inside my pants.

  8. #8

    Member Sales Rating: (6)

    Join Date
    Oct 2005
    Location
    Kansas City
    Posts
    3,568

    Default

    Polk sent me 8 replacement feet for my RTi8's that were lost in shipping! Free of Charge! And I bought them second hand from a guy off the board! Talk about good service, I was sold at that moment.

    Keep it up, and you'll keep us for life!

    David
    Honoured to be, an original SOPA founding member
    Stuff...

    RTi12's - front
    CSi5 - center
    FXi3's - surrounds
    RTi4's - surrounds
    SVS PB12-NSD/2 - sub :D :D :D
    Denon 3805
    Rotel RB-985 5-Channel Amplifier
    Samsung 3600 BluRay Player


    Life is Good!

  9. #9

    Member Sales Rating: (2)

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    Jun 2003
    Location
    Long Island, NY
    Posts
    2,098

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    Polk has great customer service; something you don't see often today...cheers
    Receiver: harmankardon AVR235
    Mains: polk R30
    Center: polk CSi3
    Rear Surrounds: polk R20
    Subwoofer: polk PSW404
    DVD: Panasonic DVD-S29

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