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  1. #1

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    Default Polk Customer Service

    These guys are the best. I received a pair of RTI8 yesterday to replace my SDA 1C's (made a deal with the wife) and one of the grills was messed up. Called customer service this morning to see what it would cost to replace it and to my surprise they just ask me for my name and address and told me that a replacement grill will be on its way. This level of service is what creates loyal customers.
    Count me as someone who will be a customer for life.:)

  2. #2

    Member Sales Rating: (13)

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    You should get your 1C's back.
    'Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a turd by the clean end."

  3. #3

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    Aren't they great people?

    Stellar choice on the RTi8's.

    Cheers,
    Russ
    Check your lips at the door woman. Shake your hips like battleships. Yeah, all the white girls trip when I sing at Sunday service.

  4. #4
    SRT Specialist
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    you're going to miss those sda 1c's.
    SRT For Life; SDA Forever!

    The SRT SEISMIC System:
    Four main satellite speakers, six powered subs, two dedicated for LFE channel, two center speakers for over/under screen placement and three Control Centers. Amaze your friends, terrorize your neighbors, seize the audio bragging rights for your state. Go ahead, buy it; you only go around once.

  5. #5

    Member Sales Rating: (21)

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    Polk CS comes through again!!!!!!!!!

    Enjoy your new speakers they are certainly different that the 1C.

    RT1
    REEL TIME THEATRE
    Onkyo-TX-NR5007
    B&K 7270 amplifier
    Polk SWA-500 Subwoofer amplifier
    OppO BDP-83
    Pioneer Elite 50"
    Polk LCi-RTS-105;LCi-RTS-C;LCi-RTSFx;LCi80Fx
    Subs-Twin Polk CSW200
    HTS5000


    RABBIT HOLE RIG
    BAT VK-31SE
    VTL MB-450 Signature monoblock
    Wolcott Presence monoblock
    Musical Fidelity kW SACD
    Rega P25/RB600/Clearaudio Aurum Beta
    Acoustech Phono-Pre
    Sound Lab Millenium ELS
    BillyBags Rack
    MIT S1/3 cables
    Shunyata/PS Audio/Virtual Dynamics Power Cords


    Everthing Matters...Tubes Rule...and It's Over until it's Not Over

  6. #6

    Member Sales Rating: (4)

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    crack'n corn an' I don't care
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    Three cheers for Polk CS!!!:D
    I never had it like this where I grew up. But I send my kids here because the fact is you go to one of the best schools in the country: Rushmore. Now, for some of you it doesn't matter. You were born rich and you're going to stay rich. But here's my advice to the rest of you: Take dead aim on the rich boys. Get them in the crosshairs and take them down. Just remember, they can buy anything but they can't buy backbone. Don't let them forget it. Thank you.Herman Blume - Rushmore

  7. #7

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    Default

    Quote Originally Posted by ESAVINON
    you're going to miss those sda 1c's.
    No kidding.

    Still have the 1C's but I'm putting them on the market soon. I just can't get myself to part with them, they have been with me for 17 years (5 cars, 2 dogs, 2 apartments, 1 house, 2 marriages...)
    Anyway my 31 in. tv died and looking for a replacement the deal was struck, I could get the 61 in. 1080p Samsung if I replaced those 2 "huge boxes" with something smaller (also got subwoofer and surrounds in the deal). Really hated to do it but I'm using the speakers for 75% movies 25% music.
    Just got the RTI8 Monday night and while they haven't been broken in yet, they sound really good specially with the subwoofer. But for anyone that has owned a pair of 1C's there is a very high standard for any other speaker to match.
    I'm sure that I'm going enjoy the new HTsetup while watching 'Big BOOM' movies, it just going to take a while.

  8. #8

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    Quote Originally Posted by reeltrouble1
    Polk CS comes through again!!!!!!!!!

    Enjoy your new speakers they are certainly different that the 1C.

    RT1
    You can say that again and again....and again.

  9. #9

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    Default

    Quote Originally Posted by zombie boy 2000
    Three cheers for Polk CS!!!:D
    In the last week I have had such bad experiences with other companies CS that I just had to give props when service exceeds expectations.

  10. #10

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    Quote Originally Posted by RuSsMaN

    Stellar choice on the RTi8's.
    Combined with the psw505 I just got they make beautiful sound. Without the sub they would be lacking somewhat in the low end.

  11. #11

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    Default

    Yep, I've had great Polk CS experiences too. :)
    H/K AVR 635 receiver
    Rotel RB985 (100 x 5)
    Panamax 5100
    RTi8 fronts (200 watts/channel from bi-amping)
    CSi5 center
    FXi5 rears
    SVS 20-39 PCi
    AQ Type 8 speaker wires (fronts/center)
    AQ Type 2 wire for FXi5's
    AQ Diamondbacks-Fronts & center powered by Rotel
    AQ I/C throughout

    Harmony 880

    My System Pics

  12. #12

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    Default tweaks or upgrades for r12 or sda-1 speak sets

    can they be improved on and what kind of power supply would you use to kick out 500-1000 watts per channel 8 ohm with a working mans buget krell and sunfire not option thanks JT in phx

  13. #13

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    Quote Originally Posted by jtphxaz@aol.com
    can they be improved on and what kind of power supply would you use to kick out 500-1000 watts per channel 8 ohm with a working mans buget krell and sunfire not option thanks JT in phx

    go used carver, say a 4.0t 375 watts into 8 ohms. believe me, thats plenty.

    or, you can go the pro amp route, Crown etc.
    Theater - Polk LSi15, LSiC, LSi9 speaks, DIY Sub (142.5L box, SVS plus driver, 500 Watt plate amp)...Outlaw 990 pre/pro, Carver TFM45, 2 X Outlaw M200 . Rotel RB980 . PS3, Monster 3600 power center

    2 Channel -
    Anthem Pre 2l, Jolida JD100 CD player, CAL Sigma DAC, Carver m4.0, Polk LSi9 w external modified Crossovers (thanks Trey!)

  14. #14

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    Thumbs up Thanks Polk Customer Service For Replace My 2 Tweeters RT800i

    Great Job!!! "Polk Audio Customer Service" Thanks a lot Kim...
    Last edited by Jesus Alcazar; 08-09-2006 at 01:31 AM.

  15. #15

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    Thumbs up Thanks Customer Service !!!

    I have a set of RT800i s I bought less than 2 years ago, and my two tweeters are fried!!! it appears with a small cut's and producing no sound
    I just call customer service Polk Audio on friday like at 11:00 Am to obtain service. (Call 1-800-377-7655) and he was brilliant my new 2 tweeters they arrived in Tuesday at 1:30 Pm Great service. thanks! thank you very much!!!
    Polk Audio Customer Service Great Job! Special thanks to Kim The Great Guy from Customer Service.:)

  16. #16

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    Jesus welcome. where do you live?

  17. #17

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    Hi Danger Boy! I live in El Paso,TX I am new in this forum just only for give my testimonial and experience with the polk CS!!!

  18. #18

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    Default

    Hey Jesus, Bienvenido!

    Polk CS is the best!

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