Free Shipping on All Orders 1-866-764-1801

Vist our Online Store
+ Reply to Thread
Results 1 to 7 of 7
  1. #1

    Member Sales Rating: (0)

    Join Date
    Aug 2006
    Posts
    2

    Default Damaged speaker - monitor 10 - what to do?

    I have a pair of polk audio monitor 10's (serial number on back is 10 79032). Unfortunately our movers dropped one of them and I have lost the midrange and the bass on it. The mover said something to the effect of "get the parts at radio shack and will pay you back". Is there any possibility for a replacement or repair? thanks...

  2. #2

    Member Sales Rating: (0)

    Join Date
    Aug 2006
    Posts
    2

    Default

    WOW! barely finished typing in my question and I got a call from Polk Audio and then the following email:

    Thanks for contacting us. The replacement 6.5" driver for your Polk Audio Monitor 10 speaker would sell for $60.00 for each driver, plus your local sales tax and shipping. From your description you indicated that both of the 6.5" drivers would need to be replaced. The total shipping for both drivers would be $7.00. In order to determine which specific driver you have you would need to remove it from the cabinet and look for a part number on the rear of the driver. It will say, MW6502 or MW6500, for example. Once you know the specific driver you may telephone us at 1-800-377-7655 to place an order.

    Regards, Ken, Polk Audio



    Customer Service is still alive and well in this country! Very impressed.

    PS I did call Polk Audio before they called me!

  3. #3

    Member Sales Rating: (11)

    Join Date
    Sep 2004
    Location
    Memphis Area
    Posts
    2,283

    Default

    Polk's customer service is just one reason this forum/community is what it is.

    Get them fixed and enjoy them again.
    Tschüss
    Zach

  4. #4

    Member Sales Rating: (6)

    Join Date
    Sep 2003
    Location
    Arizona
    Posts
    16,217

    Default

    Polk CS is second to none.

    Source: Squeezebox Touch/CIA Power Supply
    DAC: Benchmark DAC/PRE
    Linestage: Placette RVC Passive
    Power Amp: Parasound HCA-1500A
    Speakers: Harbeth Compact 7ES-3 Monitor
    Subwoofer: SVS PB12-NSD

  5. #5

    Member Sales Rating: (2)

    Join Date
    Jun 2004
    Location
    New England
    Posts
    7,966

    Default

    I was gonna suggest contacting Polk but I move way too slow.
    They (still) are quite good!
    all the best,
    mrh

  6. #6

    Member Sales Rating: (11)

    Join Date
    Jul 2001
    Location
    Spokane, Washington
    Posts
    15,835

    Default

    kenric,

    make sure you give that total bill to the movers.... they should pay for the parts and shipping of the drivers.

    Oh yeah, welcome to Club Polk. :)

  7. #7

    Member Sales Rating: (0)

    Join Date
    Aug 2006
    Posts
    32

    Default

    if the cabinet is damaged, no. Polk still offers replacement drivers, some of them are even better.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

     

Similar Threads

  1. Received UPS damaged LSiC
    By madmax in forum The Clubhouse
    Replies: 14
    Last Post: 02-21-2004, 10:22 PM
  2. Advice on Surround Speaker Stands
    By Shoop in forum Speakers
    Replies: 3
    Last Post: 02-02-2004, 10:20 PM
  3. Door Speaker
    By bose speaker in forum Car Audio & Electronics
    Replies: 7
    Last Post: 01-20-2004, 06:52 PM
  4. Internal Speaker Wires
    By ezc in forum Basic Hookup/Wiring Questions
    Replies: 9
    Last Post: 04-17-2003, 12:02 PM
  5. Internal Speaker Wire?
    By flynbw01 in forum Basic Hookup/Wiring Questions
    Replies: 16
    Last Post: 08-02-2002, 01:14 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts