I preparation for replacing the binding posts on my JC1 amps, I took the top off to look around and plan out my modding procedure. There is nothing wrong with the stock binding posts. They are supposed to be of very high quality. I just don't like the way they look. I don't understand why they used all that thick aluminum plate on the case of the amps and then skimped by using plastic retaining nuts on the binding posts. The stock posts will be replaced with Cardas CCGR-S posts. I don't expect that I will hear a sonic improvement. I never have with any amp or speaker binding post replacement I have done. The Cardas posts will provide a tighter grip. Plus, I will subjectively feel better knowing that the back of my amp has some nice "audio jewelry".:p
While replacing the last screw in the top panel, I heard a "crack" and the top of the rivet-type screw sheared completely off.
I immediately called Parasound's tech support line to order a replacement screw. I got a recorded message saying that the person who handles parts orders was on vacation for a week and I was given another person's name and extension to call. I called the other person and got his voice mail. I then called Parasound's main number and asked if there was a real human I could speak to about ordering a screw. I was then given the name and extension of another person, the Substitute Parts Man, who I was able to catch at his desk (maybe the stars were aligned just right at that moment).
Anyway, I told this person that I needed a replacement screw. He tried to talk me out of ordering it because the part was "expensive". When I asked how expensive was expensive, he said $3.00 for the screw and $6.95 for shipping. Mr. Substitute Parts Man further said that he didn't think it was worth it for just one screw. I told him that, in the past, I'd always gotten screws for free. Whenever I needed only a screw or some other little doodad from an audio company (e.g. Polk, Magnepan, Sony, Yamaha), they would just put one in an envelope and drop it in the mail at no charge (not that I was looking for a free screw, you know). Mr. Substitute Parasound Parts Man said that they can't fulfill orders that way and that any parts sent out must go through the Company's regular fulfillment process. I said OK and ordered the screw.
My screw arrived a week later and it was very, very well packed. In fact, I was sent two screws...Mr. Substitute Parts Man was able to sneak an extra screw past the vast corporate bureaucracy. Sooooo....I got two screws for the price of one.
When ordering the new screw, I mentioned that I thought the broken screw must have been defective for it to break like that. He agreed as he was taking my credit card info. Parasound must have had some previous knowledge of how fragile these screws are: My screws were placed in a 3" x 5" zip lock plastic bag, which was then placed in a larger 12" x 14.5" plastic bag. The plastic bags were then wrapped in two layers of 1" bubble wrap and put in a 8" x 10.5" x4.5" box and sent by FedEx.
I just wanted to share.
Pics: 1. Broken screw; 2. Two new screws and packing; 3. JC1 rear; 4. Cardas CCGR-S replacement binding posts.