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  1. #1

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    Smile I Got Screwed-Twice

    I preparation for replacing the binding posts on my JC1 amps, I took the top off to look around and plan out my modding procedure. There is nothing wrong with the stock binding posts. They are supposed to be of very high quality. I just don't like the way they look. I don't understand why they used all that thick aluminum plate on the case of the amps and then skimped by using plastic retaining nuts on the binding posts. The stock posts will be replaced with Cardas CCGR-S posts. I don't expect that I will hear a sonic improvement. I never have with any amp or speaker binding post replacement I have done. The Cardas posts will provide a tighter grip. Plus, I will subjectively feel better knowing that the back of my amp has some nice "audio jewelry".:p

    While replacing the last screw in the top panel, I heard a "crack" and the top of the rivet-type screw sheared completely off.

    I immediately called Parasound's tech support line to order a replacement screw. I got a recorded message saying that the person who handles parts orders was on vacation for a week and I was given another person's name and extension to call. I called the other person and got his voice mail. I then called Parasound's main number and asked if there was a real human I could speak to about ordering a screw. I was then given the name and extension of another person, the Substitute Parts Man, who I was able to catch at his desk (maybe the stars were aligned just right at that moment).

    Anyway, I told this person that I needed a replacement screw. He tried to talk me out of ordering it because the part was "expensive". When I asked how expensive was expensive, he said $3.00 for the screw and $6.95 for shipping. Mr. Substitute Parts Man further said that he didn't think it was worth it for just one screw. I told him that, in the past, I'd always gotten screws for free. Whenever I needed only a screw or some other little doodad from an audio company (e.g. Polk, Magnepan, Sony, Yamaha), they would just put one in an envelope and drop it in the mail at no charge (not that I was looking for a free screw, you know). Mr. Substitute Parasound Parts Man said that they can't fulfill orders that way and that any parts sent out must go through the Company's regular fulfillment process. I said OK and ordered the screw.

    My screw arrived a week later and it was very, very well packed. In fact, I was sent two screws...Mr. Substitute Parts Man was able to sneak an extra screw past the vast corporate bureaucracy. Sooooo....I got two screws for the price of one.

    When ordering the new screw, I mentioned that I thought the broken screw must have been defective for it to break like that. He agreed as he was taking my credit card info. Parasound must have had some previous knowledge of how fragile these screws are: My screws were placed in a 3" x 5" zip lock plastic bag, which was then placed in a larger 12" x 14.5" plastic bag. The plastic bags were then wrapped in two layers of 1" bubble wrap and put in a 8" x 10.5" x4.5" box and sent by FedEx.

    I just wanted to share.

    Pics: 1. Broken screw; 2. Two new screws and packing; 3. JC1 rear; 4. Cardas CCGR-S replacement binding posts.
    Attached Thumbnails Attached Thumbnails Click image for larger version

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    Last edited by DarqueKnight; 09-16-2006 at 01:58 PM. Reason: I told you before-I'm an engineer and we like to change things.

  2. #2

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    talk about a waste of material....but hey, you got screwed twice for one price.....doesn't happen often
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  3. #3

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    ROFL Man, that's funny. Two tiny screws and that huge box!

    Nice title for the thread, too. :p
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  4. #4

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    Quote Originally Posted by DarqueKnight
    in the past, I'd always gotten screws for free.

    well, i should hope so.. i hate when i have to pay for screws anymore. :p

  5. #5

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    I think it cost more to pack the two screws then the screws them self are worth. :D

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  6. #6

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    I'll bet Mr. Substitute Parts Man doesn't know that Mr. Packer Man has a sense of humor.
    'Political Correctness'.........defined

    "A doctrine fostered by a delusional, illogical minority and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a turd by the clean end."

  7. #7

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    Well, at least you got what you needed! Have to admit, it's a bit humorous.

  8. #8

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    Quote Originally Posted by F1nut
    I'll bet Mr. Substitute Parts Man doesn't know that Mr. Packer Man has a sense of humor.
    Or....he might have been pissed at having to go through the corporate packing protocol just for a teeny tiny screw. The regular parts guy probably would have just put one in an envelope and droped it in the mail.

  9. #9

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    The whole ordeal must have sucked but I would have laughed my ass off receiving a package that size for two screws. I guess you can't be too careful when it comes to shipping stuff these days

  10. #10

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    Thats great.

    Kind of like when Russ sent me a box that could hold 3 Adcom GFA 555s and I got ONE GFA 545... biiig box.

    But yeah, thats great - and thats a rip off... lol

  11. #11

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    I can remember getting a second screw for free but that was back in the
    70's.

  12. #12
    Old Polk
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    Their packing protocol my very well be exponential. Consider yourself lucky that you didn't need a dozen screws.
    Be-Bop-A-Lula, Baby What I Say

  13. #13

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    Quote Originally Posted by BlueMDPicker
    Their packing protocol my very well be exponential. Consider yourself lucky that you didn't need a dozen screws.
    Yea, they'd have to airlift a pallet in for such a large order.

  14. #14

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    You sure you want to replace stock binding posts? My understanding,which could be flawed,is that less metal equals lower eddy current.
    Plastic is also harder to short across with good self damping.

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