I have been patiently waiting on B&K to Fix my PRE and it is now completed and upgraded.
My experience was not pleasant at first. At least that is what I thought.
The avp 1030 is about 10-15 years old..not a scratch on it. One day it just died.
So I took it to a local repair shop. They diagnosed the problem and contacted B&K who agreed and said it was a common problem.
They would not sell parts to the repair shop nor would they allow me to mail just the bad board to them. I was upset. I knew what the problem was and at least it was repairable so I shipped the whole component to them.
One week later (today) they called and said that it was fixed. They put in a whole new board, did a couple of upgrades, cleaned the unit and fully tested and put the unit back to full spec.
They did not charge me for the new board. Only charged me one hour of labor and shipping back to me.
I guess SOMETIMES, SOME companies do great deeds! With this
experience B&K get a PLUS 1 from me.