Praise

[SLOCOOKN]

I have been patiently waiting on B&K to Fix my PRE and it is now completed and upgraded.

My experience was not pleasant at first. At least that is what I thought.

The avp 1030 is about 10-15 years old..not a scratch on it. One day it just died.
So I took it to a local repair shop. They diagnosed the problem and contacted B&K who agreed and said it was a common problem.

They would not sell parts to the repair shop nor would they allow me to mail just the bad board to them. I was upset. I knew what the problem was and at least it was repairable so I shipped the whole component to them.

One week later (today) they called and said that it was fixed. They put in a whole new board, did a couple of upgrades, cleaned the unit and fully tested and put the unit back to full spec.

They did not charge me for the new board. Only charged me one hour of labor and shipping back to me.

I guess SOMETIMES, SOME companies do great deeds! With this
experience B&K get a PLUS 1 from me.

Thanks Steve

[pearsall001]

It's nice to hear stories like yours. Kudo's to B&K on outstanding customer service. It's just a shame that there aren't more companies with the same commitment to taking care of their customers especially so long after the original sale.

[SLOCOOKN]

Made in the USA...not saying that that will guarantee great customer service or great equipment. B&K has been around for a long time.And have a good reputation. That is hard to do these days! I am not sure if they still made in the USA. However, most of my equipment is or was made in the USA. Just makes me feel better I guess.

[george daniel]

It just goes to show you that "good" customer service goes along way. I would like to see more companies adopt this philisophy. Glad that it turned out well for you.

[dorokusai]

B&K is a great company to deal with and the fact that the units are almost future proof ala upgrade....ALMOST, was a huge selling point to me.