I have currently hit a road block. I ended up upgrading the wire on my brand new Samsung LCD to a dvi to hdmi cable because I ran out of component connections(dvd player and xbox 360 took the 2 i had).
Turns out that the comcast HD(non DVR) box does not support an HDMI connection with a Samsung LCD. To me, this is completely unacceptable and I called Samsung and Comcast to get the firmware upgrade for my cable box.
To make a long story short, there is no firmware update like both Samsung and Comcast told me over the phone. The only way to make an HDMI connection to a Samsung LCD with comcast is you are FORCED to upgrade to their DVR service, a service that I do not want to pay extra for since I do not need it.
I ended up getting a Comcast manager on the phone and expressed my utmost disgust for their ****ty customer service. He told me the current only option is to(everytime I want to watch tv) unplug my xbox 360 and plug in the TV component cables until the fix comes out, which he said should be around march 1st. To me this is completely unacceptable to keep switching cables like that, not to mention it ruins the cables and the jacks on the TV.
In the end, I told him that I would like to cancel all my Comcast services(phone, cable, and internet) unless he can accomodate me a DVR box without the DVR service. I am not sure if any of you realize this but there is no such thing as "DVR service" as this supervisor told me. Once you have a DVR box, you get the service. It is only a cable box with 2 hard drives and a different operating system on it. Therefore, anyone with DVR is paying x dollars monthly to rent two 40 gig hard drives.
In the end, the supervisor agreed that it was ****ty customer service from Comcast and that they will be out tomorrow to install a DVR box for me at no monthly charge until Comcast and Samsung resolve their HDMI handshaking issues.
Kinda is disappointing that you need to threaten to cancel service in order to receive accomodations.
End of rant,