I recently bought a modded Sony SCD-CE775 without a remote from Troy here on the forum. No big deal since I already had one from my existing SCD-CE775 and I could probably use a universal or I could just buy another...or so I thought. There wasn't one listed on the Sony parts site so I sent a VERY CLEAR and to the point e-mail to Sony's Direct Accessories and Parts Center. Here is the response I recieved (note the part in bold italics):
???????????????????????????????Thank you for contacting Sony's Direct Accessories and Parts Center (DAPC USA).
Your question was: I need a replacement remote for a Sony SCD-CE775 CD Player. The model # of the remote is RM-SC500. Do you carry this remote and if not what is the replacement model#?
Do not contact by phone - email only
Our staff is unable to determine what part you need based on the supplied information. Your model may be invalid, or some other additional information is needed.
Please contact our office at 1-800-488-7669 so we can better assist you.
Sony Direct Accessories & Parts Center web site - http://www.sony.com/accessories
This is an automated email message - please do not reply.
Thank you for your interest in Sony.
Should I have sent them a picture of the CDP and Remote?
I wonder what more information they need? I know they make a lot of stuff, but this remote was used on the SCD-C222ES, SCD-C555ES and several of their low end CDP changers as I recall, as well as my player. You would think SOMEWHERE in their database SOMETHING about this remote or this CDP would exist.
Sorry for the rant....