Well everyone I wanted to share the good news. About a month ago I was approached by management if I was intrested in running a new quality assurance team that they were putting together. I of course said yes as I work nights right now and am not to happy in my current postion of OpCenter. A little info about my job. I work for Pfizer in the computer help desk department. My new position will be to evaluate all of the analysts that take the calls from the clients that are having computer problems and evaluate them on there call handling ability and troubleshooting skills and how well the document the ticket. I will then sit down with the analyst and go over what needs to be improved. I was really suprised that we have never had this before as we support over 150,000 clients for Pfizer worldwide. They want me to take this team and run with it. Currently it will be only 2 people on the team but will be expanding as time goes on. Management told me that I was hand picked for this position and they all thought that I was the best for the job. I am really excited about this move and it looks like it will happen in one week. My replacement is being trained now for my current job and May 7th I move into my new position. Thanks for listening.