Wow, top notch support

[jflail2]

I just emailed Polk CS because of a cracked port on the back of one of my RTi-10's. I had a response in (literally) less than 10 minutes, and even after admitting that I bought them open box at Crutchfield, Ken offered to send the part out free of charge.

In a world of ever declining customer service, kudos to Polk for still "doing things right." I offered twice to pay for it, but Ken said it would be shipped out free of charge.

When the rti's become "man room toys", I'll definitely be purchasing some LSi's for the living room.

Polk has my complete allegiance now. Again, excellent job!!

[phuz]

You my friend, have just discovered one of the many reasons why many of us are loyal to Mr. Polk and his fantastic crew.

[petrym]

Polk Audio Rulz! :D

[duksbak]

Its awesome to know that real customer service still exists.

Goooooooooo POLK!

[avguytx]

Very true. I even rep other home A/V speaker companies and I STILL use Polk speakers for my 2-channel listening! Ken is always a great help with any questions. I don't use any Polks in my H/T system since I do use things that I rep (Sunfire, Integra/Onkyo, Mitek, etc) but I have the utmost respect for Polk.

[ben62670]

Polk Rules !!!

[jflail2]

update:

Unbelievable.

!st email sent 2:00PM 6/26/07 regarding replacement part. Confirmation of new part being sent (free no less) in 10 minutes.

Package on doorstep when I get home tonight (6/30/07) at 8pm.

Bar none the best service I have ever gotten from any audio/electronics related company. I am stoked :D

[Bill Ayotte]

That's awesome man, I wish more companies could get on this level of CS.....

[Refefer]

That's awesome man, I wish more companies could get on this level of CS.....

S'all about the little things. They were great to me when I needed their help.

[janmike]

Those people at Polk Rock. My personal experience has been incomparable.

[mutelight]

Fortunately I have never had a problem with my speakers but even after all the people complaining about blown tweeters, etc. after numerous hours of use and abuse (I mean deafening levels of audio) on my monitors they are still just as good as the day I bought them! (well the day they were fully broken in.)

It is excellent to hear that should a problem arise I will be graced by a stellar support team! :D

[scottvamp]

I have no personal experience with Polk service. Wanna know why? I have had a Polk's largest sub, 8 pairs of speakers and 4 center channels and have never had a problem or any part to replace....... My Rt1000p's are 10 years old. I had a rattle issue, after close listening, i discovered the rear panels come "loose". A few brads from my staple gun and the problem was gone.
All good!!!!

[heiney9]

Wrong thread

[Fireman32]

I have not had to call customer service. My RTA12b's sound great and were well taken care of by Lou who passed them down to me. But it proves why there is such loyalty to the Polk name.