I shipped a CD player to a guy and he says it arrived DOA. I used the CDP the day before so I know it was in working condition. Ok, i know it can be damaged in shipping.. sometimes damage can occur even if the box wasn't dropped or smashed in.
Of course I insured a $30 CDP for $75 just in case. I always buy insurance for stuff I ship out. If the CDP doens't show any signs of physical damage outside. but it still doesn't work. how do I file a claim with the USPS for damage? When there is no visible damage? Will they just laugh at me when I try to file a claim or what?
Anyone else have a similar story and what was the outcome?
If this matters or not... i used stamps.com for the shipping costs.. with insurance. Item was well packed with lots of firm styrofoam on all sides, (not peanuts). It was first wrapped in three layers of bubble wrap. It was not poorly packed I'll tell you that much.
I think and hope the guy is honest.. but I've told him to send it back to me.. and once I determine it's DOA and I can file a claim with USPS. I will refund his money + shipping costs.
thoughts on this?