So yesterday I had Time Warner Cable install digital phone for me since my no frills SBC landline was starting to cost more than a complete digital phone package.
Anyways, the installer tells me that now TWC has a rule that he can't install the digital phone unless the cable outlet and phone jack are within 6ft. They are actually only about 10 ft apart but on different walls and he won't budge. Long story short, I get him to install the new cable modem and just plug one phone directly into the cable modem. He then does some stuff outside to the phone box on my exterior wall and tells me that once I get a wall drop for bringing the two outlets together I can plug the jack into the cable modem and be set.
After he leaves, of course the first thing I do is plug a 10ft phone cord from the phone jack into the cable modem, but of course, it doesn't work. :(
I'm thinking there is something else that needs to be done outside but I have no clue. Can anyone help? I really don't think moving the phone jack 4ft closer is going to make a difference, but will it? TWC charges alot for the wall drops and even getting them to come out at all is like $30.