Guys if you didn't know I finally sold my beloved Velodyne CHT-12 on the for Sale forum to bdaley6509. And all I can say to him is "Thank you" because I was Only selling it due to me having back Surgery and my Disability Insurance has been holding out on me on my check and I needed the money to pay bills.
But any way On Friday Bronson told me that he wanted it at the new dropped price of $225 + shipping.
So on Saturday I was out trying to find a box because I didn't have the original any longer (As stated in the listing). But on Sunday I sent him a E-Mail letting him know about me having trouble finding a box but I would make sure I got one that would work. He sent me a reply e-mail saying that was OK.
On Monday I went out and bought over $20 in packing materials (I.E. Bubble wrap, Styrofoam peanuts and packing tape. I paid for all of this out of my own pocket " but thats no big deal because I wanted to do everything in my powers to make sure it got to him safely") I Physically call him on the phone to touch base with him and to let him know that I was doing everything in my powers to find a proper box.<-- I admit I'm kinda an annal type of person and that is why It was taking my so long to find a box) Thats when he told me that If I couldn't get it to him by Thursday I would have to wait because he had to leave on family business and didn't want it to sit in front of his door while he was gone and I can understand why.
Luckily I found one right after noon on Monday and I wrapped the sub on all four corners and around the top and bottom with large bubble wrap! In the box I filled the bottom with peanuts and I then set the sub in the box with help from my "Don't laugh" mom do to my back. I then Filled the sides of the box with peanuts and finished by putting the rest of the peanuts on the top of the sub which filled the box to the top. I even put the Manual in a Yellow clasp envelope and put that on the top before I close the lid and taped it closed. Trust me that sub was packed tight in that box.
I then hurried back to staples to get this there before 3:30 because that is when the truck pulls out and I wanted him to get it before Thursday so he would have some time to enjoy his new sub for a little bit.
So today I have been watching all day to see when it's delivered. Well around 4:30 today I seen that it had made it to its new home. So I immediately checked my e-mail to see if he had received it and if he was loving his new toy. Well instead of a e-mail of gratitude it was a e-mail of sadness. In this e-mail he had attached some pictures of a sub that looked totally messed up.
In the last sentence of this e-mail (and I quote) "Let me know what you think we should do." here are the photos that was attached!
Well before I even stopped grieving I had the phone in my hand and I called the claim number to start the claim process. But in the e-mail this poor guy states (and I quote) "I'm afraid if I try to submit a claim, they will refuse due to insufficient packing." I assure you that that sub was packed tight and I even had the little girl at staples to place FRAGILE stickers on all four sides and I also had her put TOP on the top of the box so the people at UPS would know how to place the box in the truck. while I was on the phone with the claims office the lady told me everything I had to fax to them and the last thing she asked to fax was proof of what the value of the item was. Guess what I still have the Receipt from when I purchased the sub from CC. The bad news is that it is on that crappy paper that lets the link fade but you can still barely see the item and the cost.
So tomorrow I'm going to fax pictures of what the sub looked like before shipping and what it looked like after shipping. Also I'm faxing the receipt of the shipping cost + insurance. I'm also going to go back up to staples and see if the manager will try and enhance the copy of the sales receipt and if he will talk to the claims and verify that cost of the item because of it being so light on the paper.
Now my question is "Am I doing everything I can do to help this poor guy out?" I have shipped hundreds of items all over the world and this is the first time one of my packages has been destroyed. I'm afraid that I may be given negative feed back to stack on the for sale forum do to this problem caused by UPS. I hope that I doesn't go that far but you never know.
My Next question is how could they "UPS" deny this claim under insufficient packing? This was not just thrown in the box with nothing at all? The sub was wrapped in the Large bubble wrap and the box was filled with Peanuts.
Also Bronson I'm still going to need pictures of the box with the Fragile stickers on it and and holes or anything else that shows USP being Negligent on there end of this deal.
Any thing that you guys can ad to help I or the Recipient of this deal would be great.
Thanks again and sorry for this long and crappy story.