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  1. #1
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    Default Great Service and Customer Service!

    I had an accident where I pulled the posts and wires out of my tonearm.:o It was as broken as a tonearm could be and I was really freaked out.:(

    I checked with SME's East coast distributor and they told me to call Sumiko (SME's West coast distributor) for repair info. Sumiko told me I had to have the tonearm shipped back to England where they would repair the arm but that it was going to cost so much money for shipping and the repair that I may as well have them do the bearings, damping material, rewiring upgrade that SME does on the Series V tonearm. The problem is that the estimate was $1200 to $1800. Damn Sam I just spent a pretty penny on getting my Spectral pre refurbed and brought up to 2007 spec as well as just spent another hefty couple 'o' thou on a VTL preamp so that estimate friggin floored me.

    I started whinning to some fellow Polkies about my plight. Carl (schwarcw) directed me to Brit Audio http://www.britaudio.com/default.asp where they specialize in rewiring tonearms.

    I shipped the tonearm. The owner of Brit Audio, Michael Wharton, received the tonearm Friday. He rewired it with Cardas tonearm wire and shipped it back to me Monday morning. I had it back by Wednesday.

    He did a spectacular job and the best part of it is, it cost me $139 shipped. He examined the bearings and cleaned up the tonearm as well as rewiring it.

    Great, quick service and he continues to answer my silly questions.

    I highly recommend this fellow and his service.
    Last edited by hearingimpared; 09-18-2007 at 06:46 PM.

  2. #2

    Member Sales Rating: (17)

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    Default

    That job should be WAY more money. You should be ashamed of yourself for taking advantage of the poor fellow.
    madmax
    Vinyl, the final frontier...

    Avantgarde horns, 300b tubes, thats the kinda crap I want... :D

  3. #3
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    My butt is still hurting from all the money I put out recently, and you are correct, I caught a major break!!!:D

  4. #4

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    Sounds like you got a great deal there Joe. Congrats.
    Michael ;)
    In the beginning, all knowledge was new!

    NORTH of 60

  5. #5

    Member Sales Rating: (3)

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    Sep 2005
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    Cape Cod, MA
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    Just followed that britaudio link. Interesting group of products and services.

  6. #6
    Banned
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    Default

    I am sincerely considering the Black Head step-up transformer for my ZYX to VTL connection.

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