More stuff in the company's tech support has been outsourced. If I talk to just one
more clueless MF that has no idea what I'm talking about, I'll go postal!
Not only are they useless, they feel a need to over document stuff.
After I fix it myself, then they keep calling to find out what I did.
I just spent an hour on the phone, then had to spell it out in an
Email to get him to go away. If it wasn't required, I would never call them.
And it was after work hours, too. They have called me on my cell in the middle of
the night for this crap. This is cost savings???
The only real requirement is to have a degree and minimal English skills.
No H/w or software knowledge required.