*****RANT BELOW, READER BEWARE*****
I have been holding in some major tension all day and I simply need to release it. Please, excuse me :)
Roughly 3 weeks ago I obtained a job working with pre-wiring and wiring houses for various equipment. Essentailly, an installer (or assistant in my case). Due to medical reasons and what not I had to unfortunately let the owner of this business know that this is a no go, we had mutual understanding and no hard feelings. However, as of this morning I am no longer employed. Sucks. Just at a time when I need cash the most. Murpheys law.
A few days ago I returned (for the second time) my speaker that had a blown woofer. It also had cosmetic damage (from cc service center). Upon returning home from my now former employer I recieve a call from the service center in Richmond. They authorized the replacement of my speaker. Ok, sounds good, only one problem - Its no longer in production. Now here is where the fun begins:
At first they were only going to refund my money for the one speaker and have me choose another one for the price I payed. I then explained that there is absoultely no way I will do this, as I refuse to own a pair of two different speakers. They understood. Later on this evening I took the other speaker back and was informed that I could not do so yet. They have to get the ball rolling for the authorization of the second speaker, which is still pending... Thanks for *****n tellin me when I informed you I would be back later in the evening. Lugging around these 90 + lb beasts get rather bothersome.
I was informed that if both items were returned I would be credited for the speaker pair. I then inquired about having my money returned. That was a defenite no. With these speakers being 2 years old, I have far exceeded the allotted 30 day trial period.
Ok, so now I come home. I immediatly call up the center in Atlanta. I give them the scoop- I am informed that a call will be made to Richmonds service center to see exactly why my speakers are authorized for replacement. I was told that I would recieve a call later today. Afterwords I called Polk Customer service for inquires. Turns out they have four 2000p enclosures left. CC would have to purchase them from Polk and put together the speaker, that is WAY over CC's heads. Ok, looks like Im screwed there as well.
Oh yes- the CC service center never returned the call.
So now I spend my day in deep concentrated thought trying to find a reasonable solution to this situation, make a good thing work out for me. After some time I believe I found it.
My parents bought some RT100i's new in a box for almost the same price as I payed for my 2000s. Ok, great, assuming my other speaker is authorized I can just put the credit towards paying these off completely. Uh oh, looks like I was wrong there. CC does not allow credit to go towards payments.
What the friggen hell.... what good is this warrenty? Cant use credit for crap, cant get my money back, and the service doesnt repair sh*T and fails to inform the customer. Money *well* spent...
I then opt to return the RT100is, clean the slate, purchase them all over again and apply the credit. The manager had a difficult time understanding this. He simply agreed to my idea for the sake of arguement I believe. Later on I discovered a problem: I wont know till AT LEAST saturday if my other speaker has been authorized.. the RT100is only have 2 days left on their 30-day trial period. Foiled again.
Which brings me to where I am now. Getting **** on in every direction possible, my faith with CC has been absolutely crushed. Roughly over a month ago I turned in an application... I am informed that all those positions are now full. F****in great...
Out of this whole damn mess there is only one good solution, if you can call it that. Demand to know why the hell my speakers are "in for replacement". If its simply cosmetic and not electronic, I will just say F it all, send em back to me. If this is the case the RT100is will be arriving back to CC in their box tomorrow. My parents will recieve my 2000's, and they will go half with me on a pair of fresh and new LSi-9's.
Perhaps there is light at the end of the tunnel, but its been one hell of a day.. I havent had much sleep in the past 2-3 days, its time to catch up on that.
This is my rant for now.