I sent in the sub from one of my RT3000s for service about 2 months ago since it was buzzing. I pulled it apart per Polk's recommendation, sent it in for service and it was returned promptly. Up until that point everything was fine.
Since then NOTHING has gone properly and I still have not been able to hook my speaker system back up. Essentially, the wire that connects the subs to the speakers themselves became frayed, so I needed to play a game of cat and mouse to get the proper wires sent to me. This process took weeks considering they were 1) sent to the wrong address and I was not notified and 2) I was sent only the lower portion of the wire that I needed. To their credit Polk did sent it 2nd day to try to get it to my promptly, but it shouldn't take this long to fix.
Now after speaking with customer/tech support it sounds like it should be easy to reattach the wire. Of course not. There is a big circular tube directly in front of the speakers themselves so there is NO WAY I can reinsert the wires. I call technical support and all the techs have gone home. I guess they go home "early" on Fridays.
WTF! I've been waiting to get these speakers fixed for 2 months now. I have some brand new Emotiva gear I've been dying to test out and I can't. Now I have to wait for ANOTHER weekend until tech support shows back up.
I've held my tongue long enough. This is BS.
Can anyone on this forum help me? I know where everything is supposed to go, but I can't get to it. Can I detach the speakers from the front so I can plug the wires into the speakers? I'm afraid of damaging the speakers, but I don't think there is any other way.