Free Shipping on All Orders 1-866-764-1801

Vist our Online Store
+ Reply to Thread
Page 1 of 2 1 2 LastLast
Results 1 to 30 of 36
  1. #1

    Member Sales Rating: (3)

    Join Date
    Nov 2007
    Location
    Austin
    Posts
    242

    Default I'm starting to get pretty ticked off!

    I sent in the sub from one of my RT3000s for service about 2 months ago since it was buzzing. I pulled it apart per Polk's recommendation, sent it in for service and it was returned promptly. Up until that point everything was fine.

    Since then NOTHING has gone properly and I still have not been able to hook my speaker system back up. Essentially, the wire that connects the subs to the speakers themselves became frayed, so I needed to play a game of cat and mouse to get the proper wires sent to me. This process took weeks considering they were 1) sent to the wrong address and I was not notified and 2) I was sent only the lower portion of the wire that I needed. To their credit Polk did sent it 2nd day to try to get it to my promptly, but it shouldn't take this long to fix.

    Now after speaking with customer/tech support it sounds like it should be easy to reattach the wire. Of course not. There is a big circular tube directly in front of the speakers themselves so there is NO WAY I can reinsert the wires. I call technical support and all the techs have gone home. I guess they go home "early" on Fridays.

    WTF! I've been waiting to get these speakers fixed for 2 months now. I have some brand new Emotiva gear I've been dying to test out and I can't. Now I have to wait for ANOTHER weekend until tech support shows back up.

    I've held my tongue long enough. This is BS.

    Can anyone on this forum help me? I know where everything is supposed to go, but I can't get to it. Can I detach the speakers from the front so I can plug the wires into the speakers? I'm afraid of damaging the speakers, but I don't think there is any other way.

  2. #2

    Member Sales Rating: (2)

    Join Date
    Sep 2003
    Location
    Kansas
    Posts
    7,522

    Default

    Sounds like Polk CS is trying to help you. Its not a Rubik's cube, start unscrewing stuff. It will take a little time, but you can do it!

  3. #3

    Member Sales Rating: (26)

    Join Date
    Oct 2006
    Location
    The tube lair in Charlotte, NC
    Posts
    11,323

    Default

    1st thing. Calm down, "things" happen. Second thing, I have PM'd you my phone # and I will happy to lead you thru what you need to do to get up and running.
    In search of accurate reproduction of music. Real sound is my reference and while perfection may not be attainable? If I chase it, I might just catch excellence.

    The best way to enjoy digital music reproduction is to never listen to good analogue reproduction.

  4. #4

    Member Sales Rating: (43)

    Join Date
    Nov 2006
    Location
    CT
    Posts
    15,931

    Default

    Polk CS is top notch. They speak English, and actually answer the phone. They also need to sleep. Have a little patience. You could go out, and buy nearly any other mass produced speaker and get little, or no tech support. Polk will take good care of you.

    Ben
    Please. Please contact me a ben62670 @ yahoo.com. Make sure to include who you are, and you are from Polk so I don't delete your email. Also I am now physically unable to work on any projects. If you need help let these guys know. There are many people who will help if you let them know where you are.
    Thanks
    Ben

  5. #5

    Member Sales Rating: (49)

    Join Date
    May 2005
    Location
    North of Boston
    Posts
    6,441

    Default

    Quote Originally Posted by treitz3 View Post
    1st thing. Calm down, "things" happen. Second thing, I have PM'd you my phone # and I will happy to lead you thru what you need to do to get up and running.
    Could I have your phone number too? I just need someone to talk to.......:o

  6. #6

    Member Sales Rating: (11)

    Join Date
    Aug 2007
    Location
    L.A.
    Posts
    3,194

    Default

    You're just a bit unlucky, hartman. So many manufacturers couldn't give a sh!t about their older product lines, but Polk actually provide real live human support and spare parts when they can (not to mention this forum, where they also participate actively and often). I think that is an achievement in itself these days.

    The unfortunate thing is that your Emotiva combo is already there, and the clock on your "free" trial is ticking, which is probably why you are getting somewhat anxious.

  7. #7

    Member Sales Rating: (11)

    Join Date
    Aug 2007
    Location
    L.A.
    Posts
    3,194

    Default

    Quote Originally Posted by BaggedLancer View Post
    Could I have your phone number too? I just need someone to talk to.......:o
    Very cute ...

  8. #8

    Member Sales Rating: (49)

    Join Date
    May 2005
    Location
    North of Boston
    Posts
    6,441

    Default

    Quote Originally Posted by Kex View Post
    Very cute ...
    Thanks, I know I am.

  9. #9

    Member Sales Rating: (3)

    Join Date
    Nov 2007
    Location
    Austin
    Posts
    242

    Default

    Kex, you are exactly right. In fact, my "trial" period with Emotiva has already expired, and I haven't been able to test 'em out yet! Remember how anxious you were around Christmas to try yours out? Imagine my pain. :)

    Many thanks to treitz3 for offering to speak with me over the phone. After speaking briefly with him (my g/f was pulling me out the door to go to a party, so we couldn't talk long) I went ahead and removed the drivers from the cabinet. So, I can now hook the wires up.

    From looking at the wiring schematic it seems the red wire should go on the positive terminal and the green on the negative on the top driver; while the green wire should go on the positive terminal and the black on the negative on the bottom driver. The problem is there isn't any + or - indication on the terminals. This is probably a dumb question, but there is a bit of red paint below one of the terminals on each driver. Does that indicate the + terminal?

  10. #10

    Member Sales Rating: (20)

    Join Date
    Dec 2004
    Location
    California Bay Area
    Posts
    5,572

    Default

    yes, I believe you are correct

    Red = positive
    black = negative
    Cary SLP-98L F1 DC Pre Amp (Jag Blue)
    Parasound HCA-3500
    Cary Audio V12 amp (Jag Red)
    Polk Audio Xm Reciever (Autographed by THE MAN Himself)
    Magnum Dynalab MD-102 Analog Tuna
    Jolida JD-100 CDP
    Polk Audio LSi9 Speaks (ebony)
    SVS PC-Ultra Sub
    AQ Bedrock Speaker Cables (Bi-Wired)
    MIT Shotgun S1 I/C`s
    AQ Black Thunder Sub Cables
    PS Audio Plus Power Cords
    Magnum Dynalab ST-2 FM Antenna
    Sanus Cherry wood Speak Stands
    Adona AV45CS3 / 3 Tier Rack (Black /Gold)



  11. #11

    Member Sales Rating: (16)

    Join Date
    Jul 2007
    Location
    Andromeda
    Posts
    14,417

    Default

    Quote Originally Posted by BaggedLancer View Post
    Could I have your phone number too? I just need someone to talk to.......:o
    PM me. I have a 900 # and you can talk to me for only 4.99 a minute. :p

  12. #12

    Member Sales Rating: (3)

    Join Date
    Nov 2007
    Location
    Austin
    Posts
    242

    Default

    Any second opinions? If we're wrong, what will happen?

  13. #13

    Member Sales Rating: (3)

    Join Date
    May 2004
    Location
    Texas
    Posts
    746

    Default

    Yes, the red dot is for +. I have some RT20Ps that have the same geometry - 2 8" owered subs. red wire to pos sub 1, green wire neg sub 1 to pos sub 2; hook final green wire from crossover to neg sub 2.

    Polk CS is top notch IMHO.
    Strictly 2 channel
    Rotel RC-1550 pre
    Rotel RB-1582 amp
    Catcables Kingcats ICs
    APC S-20 line conditioner
    B&W N804 mains
    B&W ASW800 sub
    Rotel RCC-1055 changer
    Denon DVD 1000

    Listening Room:
    McIntosh C2300 preamp
    McIntosh MC452 amp
    McIntosh MCD-500 SACD player
    AQ Colorado XLR ICs
    AQ Columbia ICs
    APC H-15 line conditioner
    Sonus faber Auditor M speakers w/stands
    REL B1 subwoofer
    Rega P9 w/Lyra Delos
    Pioneer RT-707 R2R
    Zu power cables & XLRs

  14. #14

    Member Sales Rating: (31)

    Join Date
    Feb 2007
    Location
    Long Island
    Posts
    14,791

    Default

    It's Polk's fault you can't figure out how to fix your speakers?

    I guess I should blame GM since I don't know how to fix a GM trans, even after they sold me parts.
    "He who fights with monsters should look to it that he himself does not become a monster. And when you gaze long into an abyss the abyss also gazes into you." Friedrich Nietzsche

  15. #15
    Banned
    Member Sales Rating: (1)

    Join Date
    Jul 2001
    Posts
    2,452

    Default

    I do have to agree... Polk does a piss-poor job in labeling the internal connections of a speaker (and the wires) as either positive or negative.

  16. #16

    Member Sales Rating: (24)

    Join Date
    Nov 2005
    Location
    Gaithersburg, MD
    Posts
    2,429

    Default

    It's not that hard to get the schematics. I wouldn't call it piss-poor at all. Just look at the schematics diagram.

  17. #17

    Member Sales Rating: (4)

    Join Date
    Jan 2005
    Location
    LSU, Louisiana "In a galaxy far far away"
    Posts
    4,100

    Default

    I called Polk CS, to help me cook a spaghetti and meat balls. After 3 grooling hours on the phone, we finaly got it cooked. But they never told me to use ground chuck instead of regular ground beaf. I'm never calling or relying on them again. Polk CS can stick it....
    Monitor 7b's front
    Monitor 4's surround
    Frankinpolk Center (2 mw6503's with peerless tweeter)
    M10's back surround
    Hafler-200 driving patio Daytons
    Tempest-X 15" DIY sub w/ Rythmik 350A plate amp
    Dayton 12" DVC w/ Rythmik 350a plate amp
    Harman/Kardon AVR-635
    Oppo 981hd
    Denon upconvert DVD player
    Jennings Research (vintage and rare)
    Mit RPTV WS-55513
    Tosh HD-XA1
    B&K AV5000


    Dont BAN me Bro!!!!

  18. #18

    Member Sales Rating: (3)

    Join Date
    Nov 2007
    Location
    Austin
    Posts
    242

    Default

    LOL @ some of these responses. I was trying to avoid going into the painful details about this whole ordeal, but considering some of the responses maybe I should have!

    In any event, thanks for the help. Hopefully my subs don't blow up, but I'm sure if they do Face will blame it on me and my ignorance... :)

  19. #19

    Member Sales Rating: (27)

    Join Date
    Mar 2003
    Location
    NC
    Posts
    20,970

    Default

    How on earth is it piss poor to label drivers with red paint?

    What else do you need... it spelled out?

    POSITIVE, NEGATIVE -- thats almost saying +/- isnt enough...

    Jesus

    Thats in response to Ron
    www.Vr3Mods.com ///// www.Version3Audio.com

    "No, that's silly talk. Dude, you can't possibly be this audio dumb so quit the act." - Doro

  20. #20
    Banned
    Member Sales Rating: (1)

    Join Date
    Jul 2001
    Posts
    2,452

    Default

    Quote Originally Posted by Vr3MxStyler2k3 View Post
    How on earth is it piss poor to label drivers with red paint?

    What else do you need... it spelled out?

    POSITIVE, NEGATIVE -- thats almost saying +/- isnt enough...

    Jesus

    Thats in response to Ron
    When I pulled drivers out of my CRS+... the only marking internally were small tab/big tab... and, black and white wire.

    That's piss poor marking. I'd have no problem with a red-dot... it just wasn't there.

  21. #21

    Member Sales Rating: (3)

    Join Date
    Nov 2007
    Location
    Austin
    Posts
    242

    Default

    I got it hooked up! Thanks for the help (and ridicule) guys. :)

  22. #22

    Member Sales Rating: (16)

    Join Date
    Jul 2007
    Location
    Andromeda
    Posts
    14,417

    Default

    Quote Originally Posted by rskarvan View Post
    When I pulled drivers out of my CRS+... the only marking internally were small tab/big tab... and, black and white wire.

    That's piss poor marking. I'd have no problem with a red-dot... it just wasn't there.
    I'm not a technical wizard but isn't BLACK generally a ground or common wire? (-)
    Armed with that knowledge, what's the issue about marking???
    Simple mechanics, if you pay attention to how the thing is assembled and comes apart.
    Regardless, I've installed/replaced a few speakers in my day and never ran across one that wasn't labled (+ -) in some way or another. You don't need a degree in Rocket Science or need to be a brain Surgeon for something like this. :)
    Last edited by Keiko; 01-13-2008 at 06:34 AM. Reason: BTW...Great yo got your speaker fixxed now mhartman29.

  23. #23

    Member Sales Rating: (31)

    Join Date
    Feb 2007
    Location
    Long Island
    Posts
    14,791

    Default

    Quote Originally Posted by mhartman29 View Post
    I got it hooked up! Thanks for the help (and ridicule) guys. :)
    Glad to hear it. Let's now hear your impression on the whole setup.
    "He who fights with monsters should look to it that he himself does not become a monster. And when you gaze long into an abyss the abyss also gazes into you." Friedrich Nietzsche

  24. #24
    Banned
    Member Sales Rating: (1)

    Join Date
    Jul 2001
    Posts
    2,452

    Default

    Quote Originally Posted by Keiko View Post
    I'm not a technical wizard but isn't BLACK generally a ground or common wire? (-)
    Armed with that knowledge, what's the issue about marking???
    Simple mechanics, if you pay attention to how the thing is assembled and comes apart.
    Regardless, I've installed/replaced a few speakers in my day and never ran across one that wasn't labled (+ -) in some way or another. You don't need a degree in Rocket Science or need to be a brain Surgeon for something like this. :)
    I agree with you... black is generally a ground wire (negative). Unfortunately, the wizards at Polk audio decided to use black for the positive terminal of their drivers on some SDA Models. If you don't believe me, check out this Polk Schematic attached.

    So, your average rocket scientist or brain surgeon would probably screw this up. Since, Polk Audio chose to use an entirely unconventional wiring scheme. Then, they further complicated matters by not labeling the terminals with either a simple "+" or a red dot.
    Attached Images
    Last edited by rskarvan; 01-13-2008 at 01:43 PM.

  25. #25

    Member Sales Rating: (0)

    Join Date
    Sep 2004
    Location
    Xanadu
    Posts
    180

    Default

    Hello,
    Actually Polk, in their earlier models, adopted the standard house wiring color code. Black is the positive (sometimes called "hot") white is the neutral (also, sometimes called "cold") and green is the ground (I like the term, "earth"). So, in most of the older speakers the internal black wires make the positive connection and the while wire is the ground return. In the case of a speaker that has two bass drivers connected in series, such as the RT3000p, the upper driver's positive terminal is connected the the bass amplifier's red wire. The upper driver's negative terminal has a green wire connected to the lower driver's positive terminal. The lower driver's negative terminal is connected to the amplifier's black wire.
    Jed

  26. #26

    Member Sales Rating: (26)

    Join Date
    Oct 2006
    Location
    The tube lair in Charlotte, NC
    Posts
    11,323

    Default

    Glad to hear you are up and running mhartman29, enjoy. One of these days I'd like to get my ears on a set of these bad boys.
    In search of accurate reproduction of music. Real sound is my reference and while perfection may not be attainable? If I chase it, I might just catch excellence.

    The best way to enjoy digital music reproduction is to never listen to good analogue reproduction.

  27. #27

    Member Sales Rating: (16)

    Join Date
    Jul 2007
    Location
    Andromeda
    Posts
    14,417

    Default

    Quote Originally Posted by rskarvan View Post
    I agree with you... black is generally a ground wire (negative). Unfortunately, the wizards at Polk audio decided to use black for the positive terminal of their drivers on some SDA Models.
    Quote Originally Posted by Jed Leland View Post
    Actually Polk, in their earlier models, adopted the standard house wiring color code. Black is the positive (sometimes called "hot") white is the neutral (also, sometimes called "cold") and green is the ground (I like the term, "earth"). So, in most of the older speakers the internal black wires make the positive connection and the while wire is the ground return.
    Interesting, any audio company that would adopt this color code standard in their production of speakers. Black being positive is backwards from any electrical standard that I've known.

  28. #28

    Member Sales Rating: (4)

    Join Date
    Jan 2005
    Location
    LSU, Louisiana "In a galaxy far far away"
    Posts
    4,100

    Default

    Quote Originally Posted by Keiko View Post
    Interesting, any audio company that would adopt this color code standard in their production of speakers. Black being positive is backwards from any electrical standard that I've known.

    Any electrical standard??? As a part time electrician, black has always been "Hot". But I could be wireing everything backwards.;)

    We just take for granted , in the 12v world, as black being ground. But in any other application, black is hot.
    Monitor 7b's front
    Monitor 4's surround
    Frankinpolk Center (2 mw6503's with peerless tweeter)
    M10's back surround
    Hafler-200 driving patio Daytons
    Tempest-X 15" DIY sub w/ Rythmik 350A plate amp
    Dayton 12" DVC w/ Rythmik 350a plate amp
    Harman/Kardon AVR-635
    Oppo 981hd
    Denon upconvert DVD player
    Jennings Research (vintage and rare)
    Mit RPTV WS-55513
    Tosh HD-XA1
    B&K AV5000


    Dont BAN me Bro!!!!

  29. #29

    Member Sales Rating: (16)

    Join Date
    Jul 2007
    Location
    Andromeda
    Posts
    14,417

    Default

    Quote Originally Posted by jakelm View Post
    Any electrical standard??? As a part time electrician, black has always been "Hot". But I could be wireing everything backwards.;)

    We just take for granted , in the 12v world, as black being ground. But in any other application, black is hot.
    Didn't know that jakelm. Thanks for the heads-up.

  30. #30

    Member Sales Rating: (4)

    Join Date
    Jan 2005
    Location
    LSU, Louisiana "In a galaxy far far away"
    Posts
    4,100

    Default

    Polk NEVER intended for users to repair and/or replace drivers in their speakers. Thus the labeling. In other words, we, the customers, were never ment to get in the guts of our equipment.
    Monitor 7b's front
    Monitor 4's surround
    Frankinpolk Center (2 mw6503's with peerless tweeter)
    M10's back surround
    Hafler-200 driving patio Daytons
    Tempest-X 15" DIY sub w/ Rythmik 350A plate amp
    Dayton 12" DVC w/ Rythmik 350a plate amp
    Harman/Kardon AVR-635
    Oppo 981hd
    Denon upconvert DVD player
    Jennings Research (vintage and rare)
    Mit RPTV WS-55513
    Tosh HD-XA1
    B&K AV5000


    Dont BAN me Bro!!!!

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

     

Similar Threads

  1. Just Starting Out
    By uptoduck in forum Basic Hookup/Wiring Questions
    Replies: 20
    Last Post: 11-20-2007, 10:19 PM
  2. Starting over.....
    By JoshParsons84 in forum The Clubhouse
    Replies: 48
    Last Post: 07-20-2007, 01:49 AM
  3. I'm starting to get it
    By Jonesy in forum 2 Channel Audio
    Replies: 3
    Last Post: 03-21-2007, 01:12 PM
  4. Day After Tomorrow, its starting....
    By PolkThug in forum The Clubhouse
    Replies: 9
    Last Post: 01-25-2006, 04:59 PM
  5. Starting the weekend off right
    By Ron-P in forum The Clubhouse
    Replies: 4
    Last Post: 08-23-2002, 05:23 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts