Free Shipping on All Orders 1-866-764-1801

Vist our Online Store
+ Reply to Thread
Results 1 to 15 of 15
  1. #1

    Member Sales Rating: (0)

    Join Date
    Feb 2008
    Location
    DFW, Texas
    Posts
    132

    Default Polk Direct on eBay anyone?

    Anyone ever bought from Polk Direct on eBay? If so, how long did it take for the item to ship?

    So far after several days, they haven't communicated anything, nothing, not even an acknowledgment that I won or an invoice...nothing.

    I pay for won items immediately but usually have some sort of communication from the seller at some point. It's something Polk ought to consider, strongly even if it's a simple automated reply saying "Thanks for bidding" and "you won" and make it better and include what to expect in way of shipping.
    - Onkyo TX-SR805
    - Polk RTi8's Main L/R's
    - Polk CSi A6 Center
    - Polk FXi3 Surrounds/Rear Surrounds
    - HSU VFT-2 MK3

  2. #2

    Member Sales Rating: (26)

    Join Date
    Oct 2006
    Location
    The tube lair in Charlotte, NC
    Posts
    11,323

    Default

    Did the payment go thru? Not being a smart a$$, bit this may be why there is no communication?
    In search of accurate reproduction of music. Real sound is my reference and while perfection may not be attainable? If I chase it, I might just catch excellence.

    The best way to enjoy digital music reproduction is to never listen to good analogue reproduction.

  3. #3

    Member Sales Rating: (0)

    Join Date
    Feb 2008
    Location
    DFW, Texas
    Posts
    132

    Default

    Yes the payment went through, and within minutes of winning the auction.

    But even if it didn't, or I hadn't paid yet, I'd expect an invoice, hello, "pay me you dead beat" message, Sugar Cookie recipe or something. :D
    - Onkyo TX-SR805
    - Polk RTi8's Main L/R's
    - Polk CSi A6 Center
    - Polk FXi3 Surrounds/Rear Surrounds
    - HSU VFT-2 MK3

  4. #4

    Member Sales Rating: (58)

    Join Date
    Feb 2003
    Location
    6 Underground
    Posts
    25,306

    Default

    This issue has been forwarded to Russell. Be patient until tomorrow morning.

  5. #5

    Member Sales Rating: (2)

    Join Date
    Jun 2002
    Location
    Yellowknife, NT
    Posts
    6,113

    Default

    Did you get an acknowledgement from ebay that you won the item? Doesn't ebay automatically send this out? Just a question.
    Michael ;)
    In the beginning, all knowledge was new!

    NORTH of 60

  6. #6

    Member Sales Rating: (40)

    Join Date
    Jul 2001
    Location
    North Texas
    Posts
    18,401

    Default

    Whatever you won will probably be on your doorstep tomorrow.
    Check your lips at the door woman. Shake your hips like battleships. Yeah, all the white girls trip when I sing at Sunday service.

  7. #7

    Member Sales Rating: (0)

    Join Date
    Feb 2008
    Location
    DFW, Texas
    Posts
    132

    Default

    That would be great if it is. I don't think I'm in a big hurry (screwed up and ordered 14 ga instead of 12 ga as I planned on using and that may not be here until Monday) but it would be good to know they're on the way, or here.

    OT but thoughts on using 14 gauge for about a 35-40' pull with FXi3's pushed by an Onkyo 805? I'd prefer to use 12, but I think 14 might be enough overkill???

    Now if the goofballs will quit bidding up the others, I'll get another pair and go ahead with 7.1. :D

    I appreciate the replies! :)
    Last edited by J_Kennedy; 02-13-2008 at 10:10 PM.
    - Onkyo TX-SR805
    - Polk RTi8's Main L/R's
    - Polk CSi A6 Center
    - Polk FXi3 Surrounds/Rear Surrounds
    - HSU VFT-2 MK3

  8. #8
    Sales Guy
    Member Sales Rating: (0)

    Join Date
    Dec 2007
    Posts
    20

    Default

    Quote Originally Posted by J_Kennedy View Post
    Anyone ever bought from Polk Direct on eBay? If so, how long did it take for the item to ship?

    So far after several days, they haven't communicated anything, nothing, not even an acknowledgment that I won or an invoice...nothing.

    I pay for won items immediately but usually have some sort of communication from the seller at some point. It's something Polk ought to consider, strongly even if it's a simple automated reply saying "Thanks for bidding" and "you won" and make it better and include what to expect in way of shipping.

    Hi J,

    Russell Here! First let me apologize for not getting any notification on your purchase from us here at Polkdirect. Obviously it is our intention to notify you in a timely manner (not several days) a confirmation of your purchase and quickly (within 24-48hrs max) supply you with shipping and tracking information.

    As most people here know this is a new business for us and not to make excuses but, we are finding new learning curves and hurdles often. Most we correct without notice to the consumer. Some however, like this instance unfortunately affect the customer and his perception of who were are.

    Our system of notifying a customer of the purchase and shipping information is set to be automated once the order is processed by our inside sales team and distribution team. What we have found like in this instance some of these notifications are dropped in the system...We are working to find out why. I anticipate that very shortly we will have overcome most or all of our short comings. Fortunately for us thus far our feedback on delivery and communication has been good over all. But, we will do everything we can to get much better.

    Going forward just as I mentioned in my first notification to the forum I do hope that many of you will contact me directly when situations like this come up. I can't guarantee that we won't make mistakes. I can guarantee we will handle these mistakes to your satisfaction.

    J- Please contact me directly


    Russell

    704 649-5920
    Rwoolfolk@polkaudio.com

  9. #9

    Member Sales Rating: (2)

    Join Date
    Mar 1999
    Location
    Insanity
    Posts
    934

    Default

    J,

    Your FXi3 was shipped 2/11/08, and you should have gotten a shipping confirmation notice that included a FEDEX tracking number. Check your SPAM to see if it's there, unfortunately email sometimes get's stuck in limbo for one reason or another these days.

    Looks like it's out for delivery today.

    ~Justin

  10. #10

    Member Sales Rating: (58)

    Join Date
    Feb 2003
    Location
    6 Underground
    Posts
    25,306

    Default

    Both of you guys make me want to be a better man....or man/woman combination.

  11. #11

    Member Sales Rating: (3)

    Join Date
    Jul 2001
    Location
    Baltimore
    Posts
    3,976

    Default

    Quote Originally Posted by dorokusai View Post
    Both of you guys make me want to be a better man....or man/woman combination.
    I vote for the man/woman combo. It somehow fits you well. Work on that one and have it perfected for Polkfest 2008!

    I personally want to give everyone in Polk CS a big sloppy wet kiss!
    I'm not saying she's a slut, but if her vagina had a password...it would be password.

  12. #12

    Member Sales Rating: (16)

    Join Date
    Mar 2005
    Location
    In A Van Down By The River
    Posts
    21,240

    Default

    Once again Polk Customer Service rocks!!!!! JHC, other companies need to learn a thing or a hundred from Polk. Nice job gentleman, that includes you Doro for forwarding the issue.

    H9
    "Appreciation of audio is a completely subjective human experience. Measurements can provide a measure of insight, but are no substitute for human judgment. Why are we looking to reduce a subjective experience to objective criteria anyway? The subtleties of music and audio reproduction are for those who appreciate it. Differentiation by numbers is for those who do not".--Nelson Pass

    Pass Aleph 30; Eastern Electric Mini Max; Adcom GDA600; MIT S3/Z Pc; SDA 1C; Squeezebox; Tubes add soul!

  13. #13

    Member Sales Rating: (0)

    Join Date
    Feb 2008
    Location
    DFW, Texas
    Posts
    132

    Default

    Quote Originally Posted by heiney9 View Post
    Once again Polk Customer Service rocks!!!!! JHC, other companies need to learn a thing or a hundred from Polk. Nice job gentleman, that includes you Doro for forwarding the issue.

    H9
    Nah, if they really wanted to step up, they would have PM'd me the speakers and I could download them from there. But what the hell, this will do. :D (need a big rolling around laughing smiley)

    I really do appreciate it guys.

    -justin-, no Fedex notice. I don't have any spam filtering and the eBay doesn't have anything. Not a problem now, but I'm really glad you got me the tracking number. I didn't know it would be sig required so I may not have been here to sign for it. Ah darn, I can't run PITA errands now. LOL :D

    Russel, I emailed before I saw the post by -justin- . So you can ignore it.
    Once again, thanks Russell and Justin.
    - Onkyo TX-SR805
    - Polk RTi8's Main L/R's
    - Polk CSi A6 Center
    - Polk FXi3 Surrounds/Rear Surrounds
    - HSU VFT-2 MK3

  14. #14

    Member Sales Rating: (2)

    Join Date
    Jun 2002
    Location
    Yellowknife, NT
    Posts
    6,113

    Default

    There should be a theme song for the Polk Service Rescue Team.
    Michael ;)
    In the beginning, all knowledge was new!

    NORTH of 60

  15. #15

    Member Sales Rating: (0)

    Join Date
    Feb 2008
    Location
    DFW, Texas
    Posts
    132

    Default

    FYI, the FXi3's are here. :D
    - Onkyo TX-SR805
    - Polk RTi8's Main L/R's
    - Polk CSi A6 Center
    - Polk FXi3 Surrounds/Rear Surrounds
    - HSU VFT-2 MK3

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

     

Similar Threads

  1. Pure Direct vs Direct Stereo (Help!)
    By *Seby*-Polk- in forum 2 Channel Audio
    Replies: 16
    Last Post: 02-15-2006, 06:34 AM
  2. Polk SDA 1.2 on ebay...
    By bdaley6509 in forum Flea Market
    Replies: 36
    Last Post: 05-20-2005, 06:47 AM
  3. Polk and Ebay
    By bignorm in forum Speakers
    Replies: 4
    Last Post: 03-30-2005, 05:10 PM
  4. Polk SDA SRS 2.3 TL on Ebay
    By jtconnell in forum Flea Market
    Replies: 2
    Last Post: 05-28-2003, 08:33 AM
  5. Replies: 9
    Last Post: 03-01-2003, 07:05 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts