The CRS's I bought a few weeks ago arrived with a damaged driver; the drivers were pulled out and they were VERY well packed in a separate box with lots of styrofoam and padding, but I guess they dropped that box hard enough to freeze one driver.
I got replacement from Polk, and filed a claim to Fedex for $48. I really did not think I'd get anything (electronics, not original packaging, hard to prove that the driver was ok, etc. etc).
Today I got a check from Fedex for $59.70!! Not sure how they got to this number; I guess they added a portion of the freight cost.
I always use Fedex. I guess I will continue doing so.